Manager, Customer Success Managers, EMEA

About This Opportunity

We are representing a confidential DevSecOps technology organization seeking a Manager of Customer Success Managers for their EMEA region, based in Austria or Germany. This leadership role focuses on building and mentoring a high-performing team that drives customer adoption, retention, and expansion across the region.

Responsibilities

• Lead and mentor a team of Customer Success Managers to exceed growth and retention targets
• Collaborate with senior leadership to establish team goals, responsibilities, and strategic direction
• Manage account health activities including onboarding, adoption milestones, executive business reviews, and renewals
• Ensure team members maintain excellence in technical knowledge, customer communication, and execution
• Provide coaching, performance feedback, and career development guidance to direct reports
• Oversee resource planning, assignments, and recruitment as needed
• Drive process and tooling improvements to increase team efficiency and customer satisfaction
• Build senior-level relationships with customers and serve as an escalation point
• Partner cross-functionally with Engineering, Product, Sales, and Professional Services teams
• Execute on organizational objectives and represent company values in all interactions

What We're Looking For

• Proven track record in software/technology sales, consulting, or customer success roles
• Demonstrated experience leading teams and scaling customer success practices
• Strong understanding of software development lifecycle, agile methodologies, and DevOps practices
• Familiarity with cloud/container technologies (Kubernetes, Docker), application security (SAST, DAST), or cloud platforms (AWS, GCP, Azure) is advantageous
• Ability to develop strategies, translate them into actionable initiatives, and track delivery
• Experience managing global, distributed teams across cultures and geographies
• Strong leadership presence with excellent communication and interpersonal skills
• Operational excellence in analytical thinking, process improvement, problem-solving, and planning
• Experience working with senior executives (VP/CxO level)
• Comfortable giving and receiving constructive feedback
• Ability to connect technology solutions with measurable business outcomes
• Strategic thinker with strong business and technical acumen
• Fluent German required

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and qualifications. Qualified candidates are then submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication is managed through our recruiting process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to creating an inclusive environment for all candidates. We encourage applications from individuals of all backgrounds and experiences.