Lead Patient Services Specialist

About This Opportunity

We are representing a confidential healthcare technology organization in their search for a Lead Patient Services Specialist. Our client operates a sophisticated revenue cycle management platform serving medical practices across the United States. This leadership role offers the opportunity to optimize contact center operations, drive performance through data analysis, and support a high-performing team dedicated to healthcare excellence.

Responsibilities

• Serve as a key stakeholder for workforce management tools, assisting with forecasting agent schedules and specialty shift assignments
• Analyze departmental processes, quality metrics, and operational trends to identify call drivers and recommend strategic resolutions
• Design and update training workshops and curriculum using performance inputs including QA evaluations, nesting feedback, KPI metrics, and abandonment rates
• Integrate AI workflows, automated tools, and AI-driven platforms into daily operations to maximize efficiency and accuracy
• Maintain strong floor presence as a main point of contact for daily workflow support and lead special projects related to client escalations
• Collaborate with internal leadership and external offshore partners across global locations, sharing performance trends and insights

What We're Looking For

• High School Diploma or equivalent, or combination of education and experience
• Minimum 4 years of experience in the medical claims or billing industry
• Minimum 2 years of direct experience in contact center workforce administration support
• Minimum 1 year of experience in data analysis and reporting
• Prior experience in training, facilitation, or workshop development
• Familiarity with applications such as Power BI, RingCentral, Level AI, and workforce management platforms (preferred)
• Strong analytical and logical problem-solving skills with proven track record of identifying operational improvements
• Excellent communication skills with ability to convey complex data trends and manage interactions across global teams
• Proven ability to make sound independent decisions and effectively manage competing priorities

How We Work With You

When you apply through Get A Job.ai, our experienced recruiting team will review your qualifications and conduct an initial screening. If there's a strong match, we will submit your profile to our client for consideration. Throughout the process, we serve as your advocate and main point of contact. Please do not contact the client directly, as all communications should flow through our talent team to ensure the best outcome for your candidacy.

Pay

Compensation details will be discussed during the screening process based on your experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to creating a diverse and inclusive recruitment process. We consider all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.