- Company: Get A Job.ai
- Location: Mexico
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
Responsibilities
We are representing a confidential telehealth technology client in their search for a Lead Customer Success Manager based in Mexico. In this role, you will own the complete customer lifecycle for a portfolio of enterprise accounts, working closely with product, sales, and marketing teams to drive retention and growth.
Your day-to-day responsibilities include:
- Building and managing strong relationships with key stakeholders across your customer portfolio
- Leading customer onboarding, training, adoption strategies, expansions, and renewals
- Partnering with customers to develop tailored engagement initiatives that support their end-users
- Analyzing customer engagement metrics to identify trends, communicate value, and surface expansion opportunities
- Delivering product demonstrations and providing technical guidance to maximize platform utilization
- Triaging software-related questions and coordinating with internal teams to resolve customer issues
- Managing customer data and maintaining accurate records across your book of business
- Using AI tools to draft communications, structure problem-solving approaches, and streamline workflows
- Documenting successful processes and sharing best practices with the broader team
What We're Looking For
Our ideal candidate is a customer-obsessed self-starter who thrives in fast-paced environments and takes pride in delivering exceptional experiences. You should be comfortable wearing multiple hats, thinking creatively to solve complex problems, and tackling projects outside your previous experience.
Required qualifications:
- 7+ years of experience in Customer Success, Client Services, or account management at a SaaS organization
- Proven track record managing large to enterprise-sized customer portfolios
- Experience in e-commerce environments
- Highly articulate with exceptional written and verbal communication skills
- Strong organizational abilities with experience managing multiple projects simultaneously
- Independent and self-motivated, with sound judgment about when to seek assistance
- Entrepreneurial mindset with a determination to succeed
- Comfortable collaborating cross-functionally with product, sales, and marketing teams
- Willingness to embrace AI-first workflows and continuously refine processes based on customer feedback
How We Work With You
Get A Job.ai is managing this search on behalf of our client. When you apply through our platform at getajob.ai, one of our recruiters will review your background and conduct an initial screening. If there's a strong match, we will submit your profile to the client for consideration and guide you through their interview process.
Please do not contact the client directly. All applications and communications should go through Get A Job.ai to ensure your candidacy receives proper consideration.
Pay
Compensation details will be discussed during the screening process with our recruiting team.
Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work with our clients to ensure fair and equitable recruitment processes.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role Lead Customer Success Manager
- Employer Get A Job.ai
- Location Mexico
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 8, 2026
- Apply by October 8, 2026
- Country Mexico
- Overview Full job description on this page (422 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
Explore related openings
Occupation family: Customer Success Manager
Keep exploring on Get A Job.ai
Not quite the right fit? Your next opportunity is a click away.
- Browse all jobs
- More jobs by category
- Remote jobs you can do from anywhere
- Research typical pay for this role
- Set a job alert so new matches reach you first
- Upload your resume to apply faster
Hiring instead? Post a job and reach candidates searching right now.