Global Assist Specialist

About This Opportunity

Our talent team is representing a confidential global technology client seeking a Global Assist Specialist for a remote position based in Hungary. This role supports critical event management operations, providing 24/7/365 assistance to international business travelers and expatriate employees.

This position operates on a rotating shift schedule of approximately 14 shifts over a 4-week period (7 day shifts from 6:00 AM to 6:00 PM and 7 night shifts from 6:00 PM to 6:00 AM). A night shift allowance of 15% per hour is provided for overnight work.

Responsibilities

• Provide initial response and assistance to client situations worldwide across multiple time zones
• Manage the complete case lifecycle from initial report through resolution, collaborating with client stakeholders
• Document all incident and case details accurately in the Case Management System
• Coordinate medical treatment and security responses with clinical teams and external partners
• Collaborate with internal teams on mass communications platforms during critical events
• Maintain data administration using case management systems and Microsoft Office applications
• Participate in process and procedure development aligned with client requirements
• Attend regular team meetings and ensure effective handover communication between shifts
• Escalate issues, risks, and improvement ideas to leadership when necessary
• Provide support to intelligence teams and assist with additional duties as requested

What We're Looking For

• Experience: Background in emergency response, customer service, or call center environments
• Language: Fluency in English, both verbal and written communication
• Technical Skills: Proficiency in MS Office and ability to learn new case management systems quickly
• Core Competencies: Strong communication, interpersonal, and administrative skills
• Work Style: Ability to work under pressure and manage multiple tasks simultaneously
• Problem-Solving: Critical thinking abilities and proactive approach to challenges
• Personal Attributes: Empathy, professionalism, and calmness in high-stress situations
• Flexibility: Self-motivated with adaptability to changing needs and priorities
• Availability: Willingness to work flexible hours including days, nights, weekends, and holidays
• Customer Focus: Excellent customer service orientation and commitment to client satisfaction

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team conducts an initial screening to understand your experience and career goals. Once we identify a strong match, we submit your profile to our client for consideration. Please do not contact the client directly, as all communication is managed through our team to ensure a professional and coordinated process.

Pay

Compensation details will be discussed during the screening process and are competitive for the Hungarian market. Benefits include comprehensive healthcare coverage, life and total permanent disability insurance, and a cafeteria plan.

Equal Employment Opportunity: Get A Job.ai and our clients are committed to creating diverse and inclusive workplaces. We consider all qualified applicants without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, or other protected characteristics.