ESM Technical Solutions Professional – ServiceNow (Presales)

About This Opportunity

We are representing a confidential technology services organization seeking an ESM Technical Solutions Professional - ServiceNow (Presales) to join their team. This role combines technical architecture, solution design, and pre-sales leadership across enterprise service management platforms. You'll shape solutions, lead client engagements, and drive the sales cycle through technical expertise and innovation, primarily focused on ServiceNow with additional platform exposure.

Responsibilities

• Collaborate with sales engineering, customer experience, and technical leadership teams to develop and execute account strategies
• Identify, qualify, and nurture new business opportunities within existing and prospective client accounts
• Create pursuit materials to support sales engagements and drive pipeline growth
• Develop and deliver repeatable Proof of Value (PoV) engagements and compelling product demonstrations tailored to client needs
• Design and implement accelerators to demonstrate value and innovation across ServiceNow, Freshworks, and EasyVista platforms
• Create migration playbooks, focusing on transitions from platforms such as BMC Helix and Cherwell
• Own and complete RFP responses, ensuring alignment with client requirements and sales objectives
• Draft Statements of Work (SOWs) for client projects
• Lead client-facing elements of projects, including technical workshops, solution shaping, and pricing discussions
• Participate in marketing events, webinars, and industry forums to promote ESM solutions and generate leads
• Build and maintain strong client relationships at multiple organizational levels, acting as a trusted advisor
• Provide feedback to product and marketing teams based on client and market insights
• Oversee project execution in collaboration with delivery teams

What We're Looking For

Required Skills & Experience:

• Minimum 8 years of experience in consulting or professional services environments
• Strong technical understanding of the ServiceNow platform
• Proven track record in pre-sales, solution architecture, and business development roles
• Ability to create technical assets such as PoVs, accelerators, and migration playbooks
• Excellent communication, presentation, and client engagement skills
• Experience with ITSM platforms including Freshworks, BMC Helix, and Cherwell
• Ability to articulate business value and ROI of ESM solutions to both technical and non-technical stakeholders
• Experience building and maintaining strong client relationships
• Familiarity with sales methodologies (e.g., MEDDIC, Challenger, Solution Selling)
• Ability to lead workshops and shape solutions collaboratively with clients
• ServiceNow certifications: CSA, CIS, and CTA (essential)

Preferred Qualifications:

• ServiceNow CMA certification
• BMC Helix ITSM Implementation Specialist certification
• BMC Certified Expert or Architect credentials
• Experience with other ITSM platforms (BMC, Freshworks, Cherwell, EasyVista)

Key Performance Areas:

• Influenced and sourced Total Contract Value (TCV)
• Win performance and conversion rate of PoV projects to funded engagements
• Pipeline generation and qualification targets
• Number of client meetings, demos, and workshops delivered
• Contribution to upsell/cross-sell opportunities and customer retention
• Client satisfaction scores related to pre-sales engagements

How We Work With You

When you apply through Get A Job.ai, our talent team will review your qualifications and schedule an initial screening conversation. We'll discuss your experience, career goals, and fit for this position. If we move forward together, we'll submit your profile to our client and coordinate all interview stages on your behalf. Please do not contact the client directly—all communication flows through our recruiting team to ensure the best candidate experience.

Pay

Compensation details will be discussed during the screening process based on your experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to equal employment opportunity and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.