Dream Job – Customer Success

Pulsara is building a talent pipeline for future Customer Success openings across the United States — and if you're a relationship-driven professional who believes technology can improve patient outcomes, we want to hear from you now.

About the Role

Customer Success at Pulsara sits at the intersection of healthcare impact and client partnership. Although we are not actively filling a Customer Success position at this moment, we are proactively connecting with talented individuals whose skills and values align with where we're headed. When the right opportunity opens, we'll already know you.

What You'll Do

• Guide new healthcare clients through onboarding and drive confident product adoption from day one
• Cultivate long-term relationships with key stakeholders across hospitals, EMS agencies, and care teams
• Monitor account health and intervene early to resolve friction before it affects outcomes or retention
• Deliver regular business reviews, training sessions, and check-ins that demonstrate measurable value
• Serve as the internal voice of the customer, channeling real-world feedback to product and engineering teams
• Partner with sales to support contract renewals and identify organic growth opportunities within existing accounts

What We're Looking For

• Proven background in customer success, account management, or client services — ideally within SaaS or health tech
• Exceptional written and verbal communication skills, with the ability to engage both clinical and administrative audiences
• A proactive, data-informed approach to managing a portfolio of accounts
• Genuine curiosity about healthcare workflows and a commitment to improving the patient care experience
• Comfort working cross-functionally with sales, product, and support in a fast-moving environment
• Experience with CRM or customer success platforms is a plus

About Pulsara

Pulsara is a healthcare communication platform dedicated to uniting care teams and eliminating the unnecessary delays and suffering that come from fragmented coordination. From stroke and cardiac events to trauma and behavioral health, Pulsara's technology connects every link in the care chain — EMS, ED, specialists, and beyond — so the right information reaches the right people at the right moment. The company is headquartered in the United States and is driven by a mission that resonates with clinicians and technologists alike.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.