- Company: eBay
- Location: Austin, Travis County
- Salary: $152,000–$227,500/yr
- Full Time
- Austin, Travis County
- $152,000–$227,500/yr
- Apply on company site
- $152,000–$227,500/yr
E Bay at a glance
ebay.com- Founded 1995
- Employees 34600
- Ticker EBAY
- Revenue (FY2025) $11.10B
- Net income $2.03B
Investor research: Yahoo Finance · SEC filings
12,850 employees covered under a retirement plan (2024 filing) — via DOL Form 5500 / EFAST2
71,769 Wikipedia views in June 2026 — a rough gauge of public visibility.
Join eBay as Director, North America Seller Experience in Austin, Texas. Help shape how millions of sellers build their businesses on the world's leading peer-to-peer marketplace. This is a full-time leadership role where you'll drive strategic initiatives that directly impact seller success across the United States, Canada, and Mexico.
About the Role
As Director of North America Seller Experience, you'll lead the vision and execution of seller-focused programs that strengthen retention, growth, and satisfaction across our marketplace. You'll partner with cross-functional teams to identify barriers to seller success, design solutions, and measure impact at scale. This role combines strategic thinking with hands-on leadership—you'll manage teams, own P&Ls, and serve as the voice of our seller community within eBay leadership.
What You'll Do
- Develop and execute seller experience strategies for North American markets, prioritizing retention, revenue growth, and operational ease
- Lead, mentor, and scale teams across customer success, seller operations, and product partnerships
- Partner with product, engineering, and policy teams to translate seller feedback into marketplace features and programs
- Analyze seller segmentation, pain points, and behavior to identify high-impact improvement opportunities
- Build and maintain relationships with top-performing sellers and seller groups
- Own key metrics including seller lifetime value, satisfaction scores, and category performance
- Create programs and tools that reduce seller friction—from onboarding through scaling their business
What We're Looking For
- 8+ years of experience in seller operations, customer success, marketplace management, or related leadership roles
- Proven ability to manage teams, develop talent, and drive organizational change
- Strong analytical skills with experience using data to guide strategy and measure impact
- Deep understanding of ecommerce, marketplaces, or SMB business dynamics
- Excellent communication and cross-functional collaboration abilities
- Strategic mindset combined with operational excellence and bias toward execution
- Bachelor's degree in business, economics, or related field (or equivalent experience)
About eBay
eBay is a global marketplace connecting buyers and sellers in over 190 countries. We're building the future of commerce by making it easier, safer, and more rewarding for everyone involved.
How to Apply
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What people say about E Bay
- Ask HN: Solo developer successful startups examples?
- Ask HN: Who is hiring? (August 2015)
- Musicians launch campaign to save the bassoon
Recent news
- USPS July Rate Changes Impact Sites Like eBay Differently - EcommerceBytes
- Taylor Swift & Travis Kelce Wedding ‘Air’ Hits eBay With $50K Price Tag — Report - Yahoo
- GameStop investors clear the way for a fresh attempt at buying eBay - MarketWatch
- Whering Wardrobe Styling App Raises $7M in Funding Led by EBay Ventures, Google AI Futures - WWD
- He Flips Products Into Millions a Year: eBay Business, Pokémon - Entrepreneur
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Austin, Travis County
Weather right now in Austin, Travis County: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Austin is the capital city of the U.S. state of Texas. With a population of 961,855 at the 2020 census, it is the 12th-most populous city in the U.S., fifth-most populous city in Texas, and second-most populous U.S. state capital, while the Austin metro area with an estimated 2.55 million residents is the 25th-largest metropolitan area in the nation. Austin is the county seat and most populous city of Travis County, with portions extending into Hays and Williamson counties. Incorporated on December 27, 1839, it has been one of the fastest-growing large cities in the United States since 2010.
Texas is the most populous state in the Southern United States. It borders the American states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, and New Mexico to the west. To the south and southwest, it has an international border with the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas, along a natural boundary formed by the Rio Grande. Texas has a coa
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
Private-sector wage growth (year over year): 3.3% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Cost of living in Texas: 2.9% below the national average — via BEA
Median household income in Travis County: $97,169 — via US Census ACS / Data USA
Most recent FEMA-declared disaster in Travis County: Severe Storms, Straight-line Winds, And Flooding (Flood), Jul 2025 — via FEMA
Average commute time in Travis County: 25 min — via US Census ACS / Data USA
Most common commute in Travis County: Drove Alone (57%) — via US Census ACS / Data USA
Households with home internet in Travis County: 94% — via US Census ACS / Data USA
Nearby history: Austin US Courthouse, listed 2001 (69m away) — via National Register of Historic Places
Typical climate: average high 80°F / low 59°F year-round (summers around 95°F, winters around 43°F) — via NOAA 1991-2020 Normals
Walkability: Most walkable (18.8/20) — via EPA National Walkability Index
Typical rent nearby: $1,562/mo (1BR) · $1,852/mo (2BR) — via HUD Fair Market Rents
- Elevation 177m (581 ft)
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Director North America Seller Experience
- Employer E Bay
- Location Austin, Travis County
- Type Full Time
- Pay (from listing) $152,000–$227,500/yr
- Posted May 15, 2026
- Apply by 2026-08-02
- Country context US
- Overview Full original description on this page (347 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Public discussions & open sources
Attributed public threads and profiles — not employee reviews or star ratings.
- Hacker News — Ask HN: Solo developer successful startups examples?
- Hacker News — Ask HN: Who is hiring? (August 2015)
- Hacker News — Ask HN: Who is hiring? (August 2015)
- Hacker News — Musicians launch campaign to save the bassoon
Cached public sources (Hacker News, Dev.to, GitHub, etc.).
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