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Prepare examples of improving seller or merchant experience at scale, tradeoffs between growth and trust, and how you lead multi-team roadmaps. Expect eBay marketplace fluency (auctions vs. Buy It Now, fees, NA sellers).
Best fit: leaders who have owned seller/merchant experience or marketplace CX and can operate in a large public e-commerce org in Austin.
As Director, North America Seller Experience at eBay, expect to set strategy for how NA sellers list, sell, and get support on the marketplace. Days mix priority-setting with product, ops, and support partners; reviewing seller metrics and friction; aligning roadmaps to growth and trust; and briefing leadership on what is working and what is blocked.
Prioritize marketplace/seller ops, CX strategy, cross-functional leadership, and data-driven prioritization. No cert family or costed resources were provided in DATA.
DATA marks remote as 0; treat it as on-site in Austin, Travis County, Texas.
It operates online marketplaces where buyers and sellers trade via auctions or fixed-price listings, charging seller commissions.
No. Salary was not included in the provided DATA.
Website: ebay.com
eBay Inc. is an American multinational e-commerce company based in San Jose, California, that allows users to buy or view items via retail sales through online marketplaces and websites in 190 markets worldwide. Sales occur either via online auctions or "Buy It Now" instant sales, and the company charges commissions to sellers upon sale. eBay was founded by Pierre Omidyar in September 1995. In 2021, eBay had approximately 17 million global sellers; in 2023, it reported 132 million annual active buyers worldwide and handled $73 billion in transactions, 48% of which were in t…
Public cache only — not an employee review.
Join eBay as Director, North America Seller Experience in Austin, Texas. Help shape how millions of sellers build their businesses on the world's leading peer-to-peer marketplace. This is a full-time leadership role where you'll drive strategic initiatives that directly impact seller success across the United States, Canada, and Mexico. About the Role As Director of North America Seller Experience, you'll lead the vision and execution of seller-focused programs that strengthen retention, growth, and satisfaction across our marketplace. You'll partner with cross-functional teams to identify barriers to seller success, design solutions, and measure impact at scale. This role combines strategic thinking with hands-on leadership—you'll manage teams, own P&Ls, and serve as the voice of our seller community within eBay leadership. What You'll Do Develop and execute seller experience strategies for North American markets, prioritizing retention, revenue growth, and operational ease Lead, mentor, and scale teams across customer success, seller operations, and product partnerships Partner with product, engineering, and policy teams to translate seller feedback into marketplace features and programs Analyze seller segmentation, pain points, and behavior to identify high-impact improvement opportunities Build and maintain relationships with top-performing sellers and seller groups Own key metrics including seller lifetime value, satisfaction scores, and category performance Create programs and tools that reduce seller friction—from onboarding through scaling their business What We're Looking For 8+ years of experience in seller operations, customer success, marketplace management, or related leadership roles Proven ability to manage teams, develop talent, and drive organizational change Strong analytical skills with experience using data to guide strategy and measure impact Deep understanding of ecommerce, marketplaces, or SMB business dynamics Excellent communication and cross-functional collaboration abilities Strategic mindset combined with operational excellence and bias toward execution Bachelor's degree in business, economics, or related field (or equivalent experience) About eBay eBay is a global marketplace connecting buyers and sellers in over 190 countries. We're building the future of commerce by making it easier, safer, and more rewarding for everyone involved. How to Apply To apply for this Director North America Seller Experience position, submit your application through this listing.
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