Dedicated Linux Desktop & Devices Support Engineer, Singapore

About This Opportunity

We are representing a confidential client in the enterprise open-source software sector, seeking a Dedicated Linux Desktop & Devices Support Engineer based in Singapore. This is a home-based role supporting customers across the APAC region who rely on Linux infrastructure for cloud, data science, IoT, and enterprise computing initiatives.

You will own the complete technical support lifecycle—from initial problem qualification through to resolution—for customers using Linux desktop and server environments. This customer-facing role requires strong troubleshooting skills, exceptional communication, and a passion for delivering outstanding service.

Responsibilities

• Investigate and resolve complex technical issues reported by enterprise customers via ticketing systems, phone, and remote sessions
• Own support cases end-to-end, ensuring service level agreements are met and customer satisfaction is maximized
• Research, document, and escalate issues appropriately when senior engineering involvement is required
• Participate in a regular weekend working rotation to provide continuous support coverage
• Contribute to and maintain knowledge base articles, ensuring shared learning and best practices are accessible to customers
• Set accurate expectations with customers regarding timelines for fixes and resolutions
• Collaborate with internal engineering teams to understand product development cycles
• Continuously learn new products and technologies as the platform evolves

What We're Looking For

• Undergraduate degree in a technical subject or equivalent compelling experience
• Professional written and spoken English with excellent presentation skills
• Proven Linux troubleshooting experience: collecting logs, analyzing stack traces, editing configuration files
• Experience integrating Linux with authentication/directory services and network file systems
• Solid understanding of OS and application-level bugs; ability to determine when to escalate
• Programming fundamentals in any language
• Extensive customer support experience with a customer-first mindset
• Ability to communicate empathetically, set proper expectations, and manage pressure in customer-facing situations
• Track record of exceeding expectations and achieving outstanding results
• Quick learner who thrives on change and continuous improvement
• Ability to travel internationally twice per year for company events (up to two weeks)

How We Work with You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and match you with the right opportunity. Once we confirm mutual interest, we will submit your profile to our client for consideration. Please do not contact the client directly—all communication and coordination will flow through Get A Job.ai to ensure a smooth process.

Additional Information

This is a distributed, work-from-home position based in Singapore. The role includes participation in team sprints and company events approximately twice per year at international locations. Our client offers a comprehensive benefits package including professional development budget, annual compensation review, recognition rewards, holiday leave, parental leave, and employee assistance programs.

Equal Opportunity: Get A Job.ai is committed to fair and equitable recruiting practices. We evaluate all candidates based on qualifications and merit, and we encourage applications from individuals of all backgrounds and identities.