Customer Support Agent (Norwegian speaking)

About This Opportunity

We are representing a confidential gaming organization seeking a Norwegian-speaking Customer Support Agent to join their team in London. Our talent team is looking for a customer-oriented professional who excels at delivering exceptional service across multiple communication channels. This role offers the opportunity to work with an international customer base while developing expertise in payments, promotions, and player engagement.

Responsibilities

• Handle customer enquiries through chat, email, and phone channels for both inbound and outbound interactions
• Use logical questioning techniques to gather relevant information efficiently and effectively
• Apply strong negotiation skills to resolve issues and prevent escalation
• Identify and maximize revenue-generating opportunities during customer interactions
• Maintain accurate data input and manage your time according to resource planning schedules
• Collaborate with internal teams and third-party providers to ensure timely resolution of customer queries
• Assist customers with payment processing issues across various methods including credit cards, bank transfers, e-wallets, crypto, and other payment solutions
• Support customers through verification procedures, working closely with the Risk team
• Coordinate with VIP, Marketing, and Risk/Payments departments to deliver seamless customer experiences
• Process bonus credits and promotional offers for customers
• Proactively engage customers to increase activity and satisfaction
• Meet predetermined KPIs for sales, service, and operational behaviors

What We're Looking For

• Fluent verbal and written communication skills in both Norwegian and English (required)
• Previous experience in customer support or similar customer-facing role preferred
• Strong active listening and empathy skills with ability to communicate effectively with diverse customers
• Excellent problem-solving and critical-thinking abilities to analyze situations and provide appropriate solutions
• Proficiency with customer support software, CRM systems, and related tools
• Adaptability to work in a fast-paced environment while managing multiple tasks simultaneously
• Strong organizational skills and attention to detail for accurate documentation and follow-up
• Ability to work both independently and collaboratively within a team environment
• Flexibility to work varied schedules including weekends and holidays as needed
• Positive attitude, patience, and genuine passion for helping customers

Schedule Details

This position requires availability Monday to Sunday with shifts between 07:00 - 23:00 GMT+1, split between morning and afternoon schedules. The role is based in London and offers 25 days paid time off under a B2B consultancy agreement structure.

How We Work With You

When you apply through Get A Job.ai, one of our experienced recruiters will review your profile and conduct an initial screening. If there's a strong match, we will submit your candidacy to our client for consideration. Please do not contact the client directly, as all communications will be managed through our recruitment team to ensure the best possible experience for everyone involved.

Pay

Compensation for this role includes a competitive salary based on skills and experience, plus performance bonuses tied to achievement of targets and personal performance metrics. Specific salary details will be discussed during the screening process.

Equal Opportunity

Get A Job.ai is committed to inclusive hiring practices and equal employment opportunity. We encourage applications from candidates of all backgrounds and experiences.