Customer Success Manager – Events Services

About This Opportunity

Our talent team is representing a confidential SaaS organization seeking a Customer Success Manager to join their Events Services division. This is a fully remote, full-time independent contractor position based in Brazil. We're looking for a relationship-driven professional who can serve as a strategic partner to clients, driving platform adoption and building long-term loyalty in a fast-paced technology environment.

Responsibilities

• Lead new customers through comprehensive onboarding, ensuring completion of all setup milestones within the first 30 days
• Develop and execute tailored success plans for a portfolio of key accounts, guiding customers to achieve critical milestones within their first 90 days
• Serve as a product expert, providing ongoing training and enablement to maximize platform feature adoption across your customer base
• Identify and pursue upselling and expansion opportunities to drive net revenue retention growth
• Act as the voice of the customer, resolving escalated support tickets within 48 hours and maintaining exceptional retention rates
• Drive brand advocacy by securing customer reviews and developing case studies that showcase client success stories
• Translate customer feedback into actionable product insights, partnering with internal teams to influence platform development
• Track and report on key performance indicators to demonstrate impact and inform strategic decisions

What We're Looking For

Required:

• 1+ years of experience in sales, customer success, account management, or client services within a SaaS environment
• Proven track record of building strong B2B relationships and managing diverse account portfolios
• Technical proficiency with the ability to master complex software platforms and explain features clearly to non-technical users
• Ownership mentality with proactive problem-solving and project management capabilities
• Data-driven mindset with experience tracking KPIs and using analytics to inform decisions
• Excellent verbal and written communication skills in English
• Deep empathy for the customer experience and adaptability in changing environments

Preferred:

• Experience in high-growth startup environments
• Proficiency with CRM tools such as Salesforce or HubSpot
• Experience with Customer Success platforms like Gainsight or ChurnZero
• Familiarity with established Customer Success frameworks and methodologies

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and career goals. If there's a strong match, we'll submit your profile to our client for consideration. Please do not attempt to contact the client directly, as all communication is managed through our team to ensure a smooth process for everyone involved.

Pay

Compensation details will be discussed during the screening process and vary based on experience and client budget.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and welcomes applications from candidates of all backgrounds.