Customer Success Manager, Enterprise, EMEA

About This Opportunity

Our talent team at Get A Job.ai is representing a confidential enterprise AI organization in their search for a Customer Success Manager to join their EMEA operations in Munich. This is a strategic, customer-facing role where you'll guide enterprise clients and leading professional services firms through transformative AI adoption.

You'll own the full customer journey—from onboarding through expansion—helping sophisticated organizations integrate advanced AI solutions into daily workflows. This role combines strategic relationship management, technical enablement, and revenue ownership as you become a trusted advisor to C-suite executives and department leaders.

Responsibilities

• Lead enterprise onboarding processes, integrating AI solutions into complex customer workflows and guiding administrators with data-driven best practices
• Design and deliver training programs that position AI as essential to strategic operations, working directly with end users across customer organizations
• Serve as the primary relationship owner for enterprise accounts, navigating multi-stakeholder environments and building executive-level champions
• Define and track success metrics including adoption rates, measurable value realization, and ROI to ensure customers achieve their objectives
• Partner with Account Executives to maintain renewal readiness and identify expansion opportunities based on customer needs
• Act as the voice of the customer internally, channeling feedback to Product and Engineering teams to drive platform improvements
• Manage customer-facing projects, timelines, and in-person executive meetings across the EMEA region

What We're Looking For

• 3-4+ years in customer-owning roles at technology or SaaS platforms, with demonstrated success in enterprise environments
• Proven ability to thrive in high-growth, fast-paced environments where priorities shift rapidly
• Strong strategic planning capabilities with experience using revenue-based prioritization
• Track record of managing complex customer-facing projects and coordinating across multiple timelines
• Confidence leading in-person meetings with C-level executives and technical stakeholders
• Expertise in organizational mapping and influencing diverse stakeholder groups
• Experience driving measurable customer outcomes and key performance metrics
• Demonstrated ownership of revenue, expansion, and renewal targets
• Self-starter with strong point of view and proactive approach to problem-solving
• Collaborative working style with experience partnering across Product and Sales functions
• Based in or willing to relocate to Munich, Germany

How We Work With You

When you apply through Get A Job.ai, a member of our recruiting team will review your application and conduct an initial screening conversation. We'll discuss your background, what you're looking for in your next role, and provide more details about our client and this opportunity. If there's a strong match, we'll submit your profile to the client for consideration and guide you through their interview process. Please apply only through Get A Job.ai—direct contact with the client is not part of this process.

Pay

Compensation details will be discussed during the screening process with our team.

Equal Employment Opportunity: Get A Job.ai is committed to inclusive hiring practices and does not discriminate on the basis of race, gender, sexual orientation, gender identity, national origin, disability, age, or any other protected characteristic.