- Company: Shopflo
- Location: Bengaluru, India
- Salary: Pay not listed
Shopflo — company details are preparing and update automatically in a few seconds (or refresh).
CUSTOMER SUCCESS MANAGER (B2B SaaS)
shopflo, Bengaluru, India
Role Overview
We are seeking a Customer Success Manager to oversee high-value client relationships, ensure retention and expansion, and foster long-term strategic partnerships. This role is pivotal in driving the success of our B2B SaaS clients.
Day-to-Day Responsibilities
- Develop and execute strategic account management plans for key accounts
- Drive client satisfaction and ensure high retention rates through proactive support and communication
- Identify opportunities for upselling and cross-selling products to existing clients
- Collaborate with sales, product, and customer support teams to enhance the overall client experience
- Analyze client data to identify trends and areas for improvement in service delivery
What You Bring
- Strong commercial acumen and analytical thinking skills
- Proven track record in managing high-value client relationships within a fast-paced product-led technology environment
- Experience in B2B SaaS or related industries is preferred
- Excellent communication, leadership, and problem-solving abilities
- A passion for building long-term strategic partnerships with clients
Working at shopflo
At shopflo, we value our employees' growth and well-being. Our team is dedicated to fostering a collaborative and innovative work environment where success is celebrated.
Applying for This Role
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Listing facts
- Role Customer Success Manager (B2B SaaS)
- Employer Shopflo
- Location Bengaluru, India
- Type Full Time
- Pay (from listing) Pay not listed
- Posted August 23, 2026
- Apply by September 22, 2026
- Country India
- Overview Full job description on this page (228 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
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Occupation family: Customer Success Manager
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