Customer Success Manager

Responsibilities

We are representing a confidential retail technology organization seeking a Customer Success Manager based in Lille. In this role, you will work with strategic development of customer business processes and be responsible for developing executive-level relationships that drive measurable value.

Your day-to-day responsibilities will include:

• Owning and maintaining customer relationships at strategic level with decision makers
• Communicating measurable value and proactively identifying development needs at customer organizations
• Monitoring customer key performance metrics and taking necessary actions to improve them
• Through strategic thinking and analysis, identifying profitable solutions for customers
• Influencing stakeholders with domain knowledge across customer governance models
• Identifying commercial development opportunities by analyzing customer strategies to increase sales, reduce costs, and maximize operational efficiency
• Identifying upsell and cross-sell opportunities within your existing customer base
• Owning churn risk for your accounts: identifying early warning signs, leading mitigation actions, and driving retention targets
• Owning the renewal process for your accounts, ensuring timely execution and alignment with customer value delivery
• Contributing to new initiatives and continuous improvement of the Customer Success function
• Coordinating closely with Product, Marketing, and delivery teams to align on customer strategy and ensure a consistent customer experience

What We're Looking For

The ideal candidate will bring:

• Relevant university degree
• Experience in Business-to-Business (B2B) relationship building at executive/senior level, developing customer accounts and building relationships towards C-level in large organizations
• Experience working with customers in grocery, consumer products goods (CPG), DIY, fast-moving consumer goods (FMCG) retail or supplier sectors
• Experience in strategic account management with proven success in building sustainable growth for your customer base
• Understanding of Supply Chain Management (demand planning, inventory management, replenishment)
• As a plus, understanding in any of the following areas: Space & Assortment, Pricing and Promotions
• Excellent communication skills in both French and English

How We Work With You

As your recruiting partner, Get A Job.ai works to connect exceptional talent with leading organizations. When you apply through our platform, one of our experienced recruiters will conduct an initial screening to understand your background and qualifications. If there's a strong match, we will submit your profile to our client for consideration. We manage the process to ensure a smooth experience, and we ask that you do not contact the client directly—all communications should flow through our talent team at Get A Job.ai.

Pay

Compensation details will be discussed during the screening process based on your experience and qualifications.

Get A Job.ai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.