- Company: Get A Job.ai
- Location: USA
- Salary: Pay not listed
- Work type: Remote
Website Get A Job.ai
Represented by Get A Job.ai
About This Opportunity
We are representing a confidential SaaS organization in their search for a Customer Success Manager based in the USA. This role offers the opportunity to partner with enterprise customers as they build and scale their privacy programs using a leading platform in the data privacy space.
As a trusted advisor, you'll own the full customer journey—from onboarding through long-term retention—helping organizations operationalize privacy best practices and realize measurable value. You'll work cross-functionally to advocate for customer needs and shape the future of privacy operations.
Responsibilities
- Own the customer journey from onboarding through long-term success and retention
- Lead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones
- Drive platform adoption and customer value by helping organizations operationalize privacy best practices
- Build trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams
- Proactively monitor customer health, identify churn risks early, and drive resolution plans
- Partner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience
- Identify opportunities to improve onboarding workflows, customer engagement, and operational scalability
- Advocate for customer needs and share actionable feedback to help shape product improvements
What We're Looking For
Required:
- Experience in customer success, onboarding, implementation management, or customer-facing SaaS roles
- Strong understanding of privacy operations and data privacy regulations such as GDPR and CCPA
- Experience working with privacy platforms or related technologies
- Strong project management and problem-solving skills with the ability to manage multiple customer priorities
- Ability to build trusted relationships with both technical and business stakeholders
- Clear communication skills and confidence working with customer leadership teams
- Ability to proactively identify customer risks, drive adoption, and improve customer outcomes
- Passion for customer success, privacy, and helping organizations navigate evolving compliance challenges
Bonus:
- Experience working with privacy, security, legal, or compliance teams
- Familiarity with SaaS onboarding or implementation workflows
- Experience supporting customers in fast-moving or highly regulated environments
How We Work With You
Candidates interested in this position apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and fit for the role. Once we've confirmed alignment, we'll submit your profile to our client for consideration. Please do not attempt to contact the client directly—all communication and coordination will flow through our recruiting team to ensure a smooth process for everyone involved.
Pay
The client offers a competitive compensation package with a base salary range of $120,000–$140,000 USD plus variable compensation (OTE structure). All full-time employees are eligible for equity, comprehensive health benefits, 401k, parental leave, flexible time off, remote-first work environment, and additional wellness benefits.
Equal Opportunity: Get A Job.ai provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Terms used in this posting
- 401k
- A retirement savings plan offered by U.S. employers, often with the company matching a portion of what you contribute.
- equity
- Ownership stake in the company, usually in the form of stock options or RSUs, offered in addition to salary.
- remote-first
- The company is organized around remote work as the default, rather than treating it as an occasional exception to in-office work.
- OTE
- On-Target Earnings — total expected compensation (often base salary plus commission/bonus) if performance targets are met.
Explore Get A Job.ai online
Working in USA
The United States of America (USA), also known as the United States (U.S.) or America, is a country primarily located in North America. It is a federal republic consisting of 50 states and a federal capital district, Washington, D.C. The 48 contiguous states border Canada to the north and Mexico to the south, with the semi-exclave of Alaska in the northwest and the archipelago of Hawaii in the Pacific Ocean. The United States also asserts sovereignty over five major island territories and various uninhabited islands in Oceania and the Caribbean. It is a megadiverse country, with the world's th
Note: US observes a public holiday on Sep 7 — Labour Day.
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
National job openings rate: 4.4% — via BLS JOLTS
Private-sector wage growth (year over year): 3.1% — via FRED
National quits rate: 2.0% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 206,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
About this role & career path
Traits that fit this role
- Leadership Orientation
- Self-Control
- Social Orientation
- Cooperation
- Attention to Detail
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 3: Medium Preparation Needed. Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. — via O*NET
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Office & Administrative Support occupations earn a national median of $39,669 — via US Census ACS / Data USA
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Success Manager
- Employer Get A Job.ai
- Location USA · Remote-friendly
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 7, 2026
- Apply by October 7, 2026
- Country United States
- Overview Full job description on this page (467 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Success Manager
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Limited public data for this employer
We only show facts we can ground in public sources (Wikidata, O*NET, news/discussion links, or this listing). We do not invent Glassdoor-style ratings, salaries, or testimonials when data is thin. Use the listing facts, occupation context, and related openings below while we continue researching.
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Occupation family: Customer Success Manager
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