Customer Service Specialist (Insurance)- Claims Associate- B17

Itel invites qualified candidates to apply for the full-time Customer Service Specialist (Insurance)- Claims Associate- B17 opening in Kingston. This position centers on delivering responsive support for insurance claims matters within a collaborative workplace.

About the Role

The Customer Service Specialist (Insurance)- Claims Associate- B17 role at Itel in Kingston places you at the center of daily customer interactions tied to claims activities. You will guide clients through necessary steps, maintain precise documentation, and help move files forward efficiently. Working full time on site, the focus remains on clear communication, careful verification of details, and consistent follow-through so every inquiry receives accurate attention. This Itel careers opportunity suits individuals who value structured claims-handling responsibilities and direct engagement with those seeking assistance near Kingston.

Responsibilities

• Receive and respond to customer calls, messages, and correspondence about insurance claims status and requirements.
• Obtain and confirm personal, policy, and incident details needed to open or advance claims files.
• Enter updates into tracking systems and keep organized notes of every conversation and action taken.
• Outline coverage points, timelines, and next actions so customers understand the process clearly.
• Partner with colleagues to clarify complex situations and route matters that need further review.
• Monitor open claims for incomplete items and initiate timely outreach to keep files progressing.
• Uphold established procedures and accuracy standards throughout all claims-related tasks.

What We're Looking For

• Clear verbal and written communication skills suited to explaining claims topics patiently.
• Demonstrated customer service background, ideally including insurance or claims support experience.
• Strong organizational ability and attention to detail for managing multiple open matters.
• Comfort working with computers, databases, and standard office applications.
• Calm professional demeanor when addressing frustrated or time-sensitive customer concerns.
• Practical problem-solving approach that identifies efficient paths to resolution.
• Willingness to learn Itel internal guidelines for the Customer Service Specialist (Insurance)- Claims Associate- B17 function.

Working at Itel

Itel is hiring for this role and offers a supportive team environment that encourages steady skill development in Kingston.

Apply Today

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.