Customer Service Representative

Cpp-careers is hiring a full-time Customer Service Representative in Montréal, Canada to provide reliable client support and resolve everyday inquiries with care and efficiency.

Position Summary

This full-time Customer Service Representative opening with Cpp-careers in Montréal, Canada centres on serving as the primary point of contact for clients seeking assistance. You will manage interactions that keep service standards high while contributing to smooth day-to-day operations in a collaborative team. The role suits professionals ready to handle diverse questions, maintain accurate notes, and leave every client feeling valued. Ideal candidates thrive on clear communication and consistent follow-through in a busy customer-facing environment located in Montréal.

Key Responsibilities

• Respond promptly to client queries received by telephone, email, or other standard channels
• Listen carefully, identify core issues, and deliver clear, practical solutions or escalations when needed
• Document every interaction thoroughly so records remain complete and accessible for future reference
• Share accurate information about available options while managing expectations with courtesy
• Process basic administrative tasks such as order status checks, account updates, or return requests
• Collaborate with colleagues to ensure seamless hand-offs and continuous service improvement
• Uphold professionalism during every conversation to protect the reputation of Cpp-careers

Who We're Looking For

• Individuals who demonstrate strong verbal and written communication skills
• Problem-solvers who remain calm and solution-focused under pressure
• Candidates capable of using common office software and customer tracking tools
• People with a proven ability to organise priorities and multitask effectively
• Team members who approach each interaction with patience, empathy, and a positive attitude
• Those who can work full-time hours onsite in Montréal, Canada

About the Company

Cpp-careers is hiring for this role and offers a supportive team environment.

Next Steps

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.