Customer Retention Specialist level 1 (Pioneer Account/Company)

Join Prime System Solutions as a Customer Retention Specialist Level 1 based in Quezon City, Metro Manila, Philippines. In this full-time position, you will focus on nurturing relationships with pioneer and company-level accounts, implementing strategies to minimize churn and maximize customer lifetime value while supporting the growth of our customer base.

About the Role

The Customer Retention Specialist Level 1 role at Prime System Solutions centers on protecting and growing established customer relationships. You'll work primarily with pioneer and company-level accounts, using data-driven insights and direct customer engagement to understand needs, anticipate challenges, and deliver solutions that keep customers engaged and satisfied. This position offers hands-on experience in customer success, account management, and business development within a collaborative environment.

Key Responsibilities

• Identify and monitor at-risk accounts by analyzing customer engagement metrics, usage patterns, and communication history
• Conduct outreach to customers showing signs of declining engagement or satisfaction to understand their concerns
• Develop and propose targeted retention strategies tailored to customer needs and business objectives
• Manage and nurture relationships with assigned pioneer and company-level accounts to ensure ongoing satisfaction
• Coordinate with sales, support, and product teams to align on account strategies and resolve customer issues
• Document all customer interactions, feedback, and retention activities in the CRM system
• Track retention metrics and report on program effectiveness to identify trends and opportunities for improvement
• Contribute ideas to retention campaigns, initiatives, and customer loyalty programs

Qualifications

• Bachelor's degree in business, marketing, communications, customer service, or related discipline
• Strong written and verbal communication skills with ability to build rapport and influence decision-makers
• Ability to analyze customer data and translate insights into actionable retention strategies
• Experience with CRM platforms and customer management software
• Excellent organizational and time management abilities when handling multiple accounts simultaneously
• Collaborative mindset and proven ability to work across teams toward shared customer success goals
• Customer-focused problem-solving approach with commitment to delivering value and exceeding expectations
• Willingness to learn and grow within a dynamic customer success function

More About Prime System Solutions

Prime System Solutions is dedicated to delivering innovative, customer-centric solutions that drive business success. We invest in our people and foster a culture where customer retention and satisfaction are valued as strategic priorities. Join a team committed to excellence and long-term customer relationships.

Applying for This Role

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