- Company: PRISM+
- Location: Singapore, Singapore, Singapore
- Full Time
- Singapore, Singapore, Singapore
- Apply on company site
PRISM+ at a glance
prismplus.sg- Founded 2017
SEC filings mentioning "PRISM+": 4,662 — search EDGAR
Join PRISM+, a leading company in customer experience management, as a Customer Experience Manager in Singapore, Singapore, Singapore. This role offers a unique opportunity to shape the customer journey and enhance satisfaction through innovative strategies and impactful initiatives.
The Opportunity
- Drive the development and implementation of customer experience strategies to meet and exceed business goals.
- Lead a team of customer experience specialists to ensure seamless customer interactions across all touchpoints.
- Analyze customer feedback and data to identify areas for improvement and drive continuous enhancement of the customer experience.
- Collaborate with cross-functional teams to ensure alignment with business objectives and customer needs.
- Develop and maintain key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives.
Core Duties
- Conduct customer experience audits and implement corrective actions to improve service levels.
- Oversee customer service operations to ensure high standards of service and customer satisfaction.
- Manage customer relationship management (CRM) systems to track and analyze customer interactions.
- Develop training programs to enhance the skills of customer service representatives.
- Stay updated with industry trends and best practices in customer experience management.
Qualifications
- Minimum 5 years of experience in customer experience management or related field.
- A degree in customer service, marketing, or a related discipline.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proven ability to analyze data and make informed decisions.
- Experience with CRM systems and customer analytics tools.
More About PRISM+
- PRISM+ is a dynamic organization committed to innovation and excellence in customer experience management.
- We offer a supportive work environment and opportunities for professional growth and development.
- Our team is passionate about delivering exceptional customer experiences and driving business success.
Applying for This Role
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.To apply for this job please visit apply.workable.com.
Explore PRISM+ online
What people say about PRISM+
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Recent news
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- Pinned Prism+ Golf Rangefinder Review: If Apple did rangefinders, they’d look like this! - National Club Golfer
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Singapore
Singapore, officially the Republic of Singapore, is an island country in Southeast Asia. Its territory comprises a main island, over 60 satellite islands and islets, and one outlying islet. The country is about one degree of latitude north of the equator, off the southern tip of the Malay Peninsula, bordering the Strait of Malacca to the west, the Singapore Strait to the south along with the Riau Islands in Indonesia, the South China Sea to the east and the Straits of Johor along with the State of Johor in Malaysia to the north.
🇸🇬 Relocation safety for Singapore: Very Safe — via Warnely, CC BY 4.0
National unemployment rate in Singapore: 2.8% — via World Bank
GDP per capita in Singapore: $98,814 — via World Bank
Consumer price inflation in Singapore: 0.9% (annual) — via World Bank
Watch & learn
Video via YouTube.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
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