Bilingual Virtual Assistant – Medical Practice

Bilingual Virtual Assistant – Medical Practice at Assist-world in South Africa

About This Position

The client, Dr. Garcia-Davalos, is a primary care physician operating a solo private practice that recently opened about a year ago. The practice currently operates part-time with fewer than 300 patients and follows an insurance-based model located near the Texas-Mexico border. With a patient base mostly English-speaking but including a significant number of Spanish speakers, Dr. Garcia-Davalos is expecting maternity leave starting in September and will not be in the office for at least that month. During this period, the practice will transition from an insurance-based to a cash-based model, necessitating reliable support to manage ongoing patient communication.

Key Responsibilities

• Answer incoming patient phone calls via the practice's VoIP line (QUO/OpenPhone), addressing medication refill requests, scheduling questions, and general patient inquiries.
• Relay medication refill requests to Dr. Garcia-Davalos for personal review and sign-off; do not send refills directly.
• Monitor and manage the practice email inbox, including incoming faxes (medical records) and new patient inquiries submitted through the website.
• Inform prospective new patients about the temporary waitlist due to ongoing transition efforts.

What We're Looking For

• Bilingual in English and Spanish
• Experience with VoIP systems such as QUO/OpenPhone
• Strong communication skills, both written and verbal
• Familiarity with medical terminology and patient care procedures
• Ability to handle multiple tasks efficiently and maintain confidentiality

Working at Assist-world

Assist-world offers a supportive work environment where you can contribute significantly during this critical transition period. The role is full-time, remote-friendly, and provides an opportunity to be part of a growing practice.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.