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Prepare examples of bilingual patient or client support, remote prioritization under time zones, and handling confidential information. Be ready to demo clear written messages and a calm phone manner for a busy practice.
Strong match if you are bilingual, self-directed remotely in South Africa, and comfortable with medical-practice admin pace. Thin public data on Assist-world means you should ask the employer about tools, languages required, and compliance expectations.
As a Bilingual Virtual Assistant for Assist-world’s medical practice clients, you would handle patient-facing admin from a remote South Africa base: scheduling, intake messages, follow-ups, and light documentation in two languages. Expect inbox and phone triage, calendar coordination with clinicians, and careful handling of sensitive practice information under clinic rules.
Strengthen medical terminology basics, dual-language professional writing, EHR or practice-management familiarity, calendar/inbox systems, and privacy-minded communication. No certification resources were supplied for this listing.
Yes. The listing is marked remote, based in South Africa.
The title requires bilingual work for a medical practice; confirm exact language pair and level with Assist-world.
No verified pay data was provided for this posting.
Bilingual Virtual Assistant – Medical Practice at Assist-world in South Africa About This Position The client, Dr. Garcia-Davalos, is a primary care physician operating a solo private practice that recently opened about a year ago. The practice currently operates part-time with fewer than 300 patients and follows an insurance-based model located near the Texas-Mexico border. With a patient base mostly English-speaking but including a significant number of Spanish speakers, Dr. Garcia-Davalos is expecting maternity leave starting in September and will not be in the office for at least that month. During this period, the practice will transition from an insurance-based to a cash-based model, necessitating reliable support to manage ongoing patient communication. Key Responsibilities Answer incoming patient phone calls via the practice's VoIP line (QUO/OpenPhone), addressing medication refill requests, scheduling questions, and general patient inquiries. Relay medication refill requests to Dr. Garcia-Davalos for personal review and sign-off; do not send refills directly. Monitor and manage the practice email inbox, including incoming faxes (medical records) and new patient inquiries submitted through the website. Inform prospective new patients about the temporary waitlist due to ongoing transition efforts. What We're Looking For Bilingual in English and Spanish Experience with VoIP systems such as QUO/OpenPhone Strong communication skills, both written and verbal Familiarity with medical terminology and patient care procedures Ability to handle multiple tasks efficiently and maintain confidentiality Working at Assist-world Assist-world offers a supportive work environment where you can contribute significantly during this critical transition period. The role is full-time, remote-friendly, and provides an opportunity to be part of a growing practice. How to Apply To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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