- Company: Get A Job.ai
- Location: Italy
- Salary: Pay not listed
Website Get A Job.ai
Represented by Get A Job.ai
Responsibilities
We are representing a confidential software company serving the fenestration and building products industry. In this role, you will:
- Serve as the first point of contact for customers experiencing issues with specialized industry software
- Respond to customer queries via email, ticketing systems, and phone in a professional and timely manner
- Analyze reported issues and determine the appropriate course of action to resolve them
- Guide users through troubleshooting steps to resolve technical problems
- Escalate unresolved problems to second-line technical teams for further investigation
- Update the ticketing system with detailed call notes, progress updates, and actions taken
- Monitor and track the progress of open support tickets to ensure service commitments are met
- Assist customers with software tasks including installation and license management
- Ensure customer satisfaction through efficient handling of all support requests
What We're Looking For
- Significant professional experience in calculation, design, or production within the fenestration industry (windows, doors, facades)
- Strong analytical skills to identify, diagnose, and resolve technical issues
- Excellent communication capabilities for effective collaboration with colleagues and customers
- Ability to work independently and manage your own workload
- Comfort working with technical software applications
- Written English proficiency is required
- Customer service orientation with a focus on professional, timely responses
How We Work With You
Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and fit for this position. If we move forward, we will submit your profile to our client for their review. Please do not contact the client directly—all communication should go through our recruiting team to ensure a smooth process.
Pay
Compensation details will be discussed during the screening process based on experience and qualifications.
Equal Opportunity
Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from all qualified candidates regardless of background.
Apply with Get A Job.ai
A recruiter will review your profile and submit you to the client. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you. Do not contact the client directly.
Apply through Get A Job.ai. A recruiter will review your profile and submit you.
Local insights for this role are preparing — this section updates automatically in a few seconds (or refresh).
Listing facts
- Role 1st Line Customer Support Engineer (m/f/d)
- Employer Get A Job.ai
- Location Italy
- Type Full Time
- Pay (from listing) Pay not listed
- Posted September 1, 2026
- Apply by October 2, 2026
- Country Italy
- Overview Full job description on this page (302 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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