- Company: Serco
- Location: Columbus, Ohio
- Salary: Pay not listed
Serco at a glance
serco.com- Founded 1929
SEC filings mentioning "Serco": 379 — search EDGAR
Federal funding recipient: largest known award $199.6M from the Department of Defense (started Dec 16, 2011) — via USAspending.gov
Professional support services
12,201 employees covered under a retirement plan (2023 filing) — via DOL Form 5500 / EFAST2
Registered as a global legal entity (LEI 549300IOY1KKX4KLK978, US) — via GLEIF
OSHA safety record: 15 confirmed violations across 6 inspections — via OSHA Establishment Search
Serco Group plc is a British multinational spanning defence, health, space, justice, migration, customer services, and transport. Headquartered in Hook, Hampshire, it operates across Europe, the Middle East, Asia Pacific, and North America, is listed on the London Stock Exchange, and sits in the FTSE 250. Founded in 1929; site: serco.com.
6,977 Wikipedia views in June 2026 — a rough gauge of public visibility.
CUSTOMER SERVICE REPRESENTATIVE III at Serco in Columbus, Ohio
About the Role
Serco is seeking a Customer Service Representative III to join our dynamic team. This role involves supporting customers with processing their retirement pensions. The ideal candidate will bring expertise and collaborative skills to make an impactful contribution towards servicing our retirees.
What You'll Do
- Process customer requests related to retirement pensions
- Provide exceptional customer service in a high-energy, fast-paced environment
- Collaborate with team members to ensure efficient operations and problem resolution
- Stay updated on pension regulations and processes
Skills & Qualifications
- Strong communication skills (verbal and written)
- Excellent customer service orientation
- Attention to detail and accuracy in processing information
- Ability to work effectively in a team environment
- Familiarity with pension regulations and processes is preferred but not required
Working at Serco
At Serco, we value our employees and offer a supportive work culture. The role will be based in Columbus, Ohio, and requires full-time presence on-site.
Applying for This Role
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately to avoid delays in processing your application.
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.You’ll finish your application on the employer’s website. We don’t ask for a resume on this page.
Explore Serco online
What people say about Serco
Public coverage is sparse for culture scores. Recent headlines include a long-term leisure-centre deal, a veteran employment partnership with Walking With The Wounded, and market notes on Serco Group. Older Hacker News threads touch unrelated topics, so treat them as weak signal only.
- New Tube for London
- Backdoor found in Linksys, Netgear Routers
- A Start-Up Moves Teachers Past Data Entry
Recent news
- Citi Remains a Buy on Serco Group plc (SRP) - The Globe and Mail
- Serco secures long-term deals across six leisure centres - facilitiesmanagement-now.com
- Price to earnings forward of Serco Group plc – FWB:SEO - TradingView
- Walking With The Wounded partners with Serco to boost veteran employment - Cobseo - The Confederation of Service Charities
- Serco Wins $109M CMS Contract to Support Medicare Error Rate Testing Program - WashingtonExec
Aggregated from public discussions and news; opinions are the authors’ own.
Working in Columbus, Ohio
Weather right now in Columbus, Ohio: checking… · Local time: · Air quality: · Daylight: · UV index: · Wind: · Pollen:
Role is on-site in Columbus, Ohio, Ohio. Ohio is a Midwestern state bordering the Great Lakes region and several neighboring states; Columbus metro access is the practical context for this county seat area.
Ohio is a state in the Midwestern region of the United States. It borders the Canadian province of Ontario to the north, Pennsylvania to the east, West Virginia to the southeast, Kentucky to the southwest, Indiana to the west, and Michigan to the northwest. Ohio is the 34th-largest state by area, at 44,825 sq mi (116,100 km2), and the seventh-most populous state, with a population of nearly 11.9 m
🇺🇸 Relocation safety for US: Exercise Normal Caution — via Warnely, CC BY 4.0
National unemployment rate in US: 4.2% — via World Bank
National job openings rate: 4.6% — via BLS JOLTS
Private-sector wage growth (year over year): 3.3% — via FRED
National quits rate: 1.9% — via FRED (BLS JOLTS)
Weekly initial unemployment claims: 208,000 — via FRED
GDP per capita in US: $90,027 — via World Bank
Consumer price inflation in US: 2.9% (annual) — via World Bank
Real GDP growth in US: 2.2% (annual) — via World Bank
Average hours worked per year in US: 1,800 — via OECD
Unemployment rate in Ohio: 3.7% — via U.S. Bureau of Labor Statistics
Cost of living in Ohio: 7.2% below the national average — via BEA
Minimum wage in Ohio: $11.00/hr — via FRED
Real GDP per capita in Ohio: $61,709 — via FRED
Home prices in Ohio (year over year): +4.8% — via FRED
Median household income in Franklin County: $73,795 — via US Census ACS / Data USA
Average commute time in Franklin County: 22 min — via US Census ACS / Data USA
Most common commute in Franklin County: Drove Alone (68%) — via US Census ACS / Data USA
Households with home internet in Franklin County: 94% — via US Census ACS / Data USA
Nearby green space: 11 parks within 1.5km — closest is Rain Garden. via OpenStreetMap
Nearest public transit: W 1st Ave & Grandview Ave (transit stop, 21m). via OpenStreetMap
Nearby history: Bank Block Building, listed 1997 (115m away) — via National Register of Historic Places
Typical climate: average high 64°F / low 41°F year-round (summers around 85°F, winters around 21°F) — via NOAA 1991-2020 Normals
Walkability: Above average walkable — via EPA National Walkability Index
Typical rent nearby: $1,194/mo · $1,430/mo — via HUD Fair Market Rents
- Elevation 242m (794 ft)
Source: Wikipedia (state)
About this role & career path
O*NET 41-3091.00 frames service/sales representation: answer questions, consult post-sale, contact clients, and stay current on market and policy changes. Related paths include accounts and business services sales roles.
Traits that fit this role
- Self-Confidence
- Perseverance
- Social Orientation
- Achievement Orientation
- Dependability
Source: O*NET Work Styles (Distinctiveness Rank).
Typical preparation needed: Job Zone 1-2: Very Little to Some Preparation Needed. Usually requires a high school diploma or GED, though some occupations may not. — via O*NET
Industry news
- Retail’s voice takes center stage in Washington at the 2026 Retail Advocates Summit - National Retail Federation | NRF
- 2024 Retail Industry Outlook - Deloitte
- Record heat sends online retail sales to five-year high in Great Britain - The Guardian
Source: O*NET (public-domain bulk data)
Salary & compensation
Workers in Sales & Related occupations earn a national median of $37,814 — via US Census ACS / Data USA
Build the skills for this role
- HubSpot Academy — Customer Service Fundamentals (free)
- Alison — Customer Service courses (free to learn)
- Practice clear phone/email triage, policy lookup, and de-escalation
Free & low-cost learning resources
- HubSpot Academy — Customer Service Fundamentals (free)
- Alison — Customer Service courses (free to learn)
- Walk through a tough customer issue you owned end-to-end
- Explain how you verify service details before committing answers
- Show comfort with metrics, scripts, and multi-channel queues
Strong fit if you want structured, process-heavy customer work for a large public-services contractor. Less fit if you need remote work or pure product sales without service recovery.
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Service Representative III
- Employer Serco
- Location Columbus, Ohio
- Type Full Time
- Pay (from listing) Pay not listed
- Posted July 24, 2026
- Apply by August 24, 2026
- Country United States
- Overview Full job description on this page (226 words)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
Typical work in Customer Service Representative
Independent occupational context from O*NET (U.S. public-domain labor data). This is about the occupation, not a rewrite of this employer's posting.
- Answer customers' questions about services, prices, availability, or credit terms.
- Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.
- Compute and compare costs of services.
- Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
- Contact prospective or existing customers to discuss how services can meet their needs.
- Create forms or agreements to complete sales.
Public discussions & open sources
Attributed public threads and profiles — not employee reviews or star ratings.
- Hacker News — New Tube for London
- Hacker News — Backdoor found in Linksys, Netgear Routers
- Hacker News — Backdoor found in Linksys, Netgear Routers
- Hacker News — A Start-Up Moves Teachers Past Data Entry
Cached public sources (Hacker News, Dev.to, GitHub, etc.).
Employer website
Explore related openings
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Occupation family: Customer Service Representative
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