Customer Service Representative III

How to use this kit

Ground every answer in facts on this page and the original listing. We never invent Glassdoor-style reviews or salaries that are not in our data.

Interview prep

• Walk through a tough customer issue you owned end-to-end
• Explain how you verify service details before committing answers
• Show comfort with metrics, scripts, and multi-channel queues

Fit summary

Strong fit if you want structured, process-heavy customer work for a large public-services contractor. Less fit if you need remote work or pure product sales without service recovery.

Day in the role

As a Customer Service Representative III at Serco, expect high-volume inquiries on services, pricing, availability, and terms; follow-up after contracts; cost comparisons; and ongoing problem resolution. Work aligns with public-sector and outsourced customer operations rather than pure retail sales.

Skills to emphasize

• HubSpot Academy — Customer Service Fundamentals (free)
• Alison — Customer Service courses (free to learn)
• Practice clear phone/email triage, policy lookup, and de-escalation

FAQ from this listing

Is this role remote?

No. The listing marks remote as off; expect on-site work in Grandview Heights, Franklin County, Ohio.

What does Serco do?

Serco runs large outsourced programmes across defence, health, justice, migration, customer services, and transport in multiple regions.

How can I skill up cheaply?

Use HubSpot Academy Customer Service Fundamentals (free) and Alison customer service courses (free to learn), then rehearse live call scenarios.

Occupation tasks (O*NET)

Public-domain labor data — prepare examples for 2–3 of these.

• Answer customers' questions about services, prices, availability, or credit terms.
• Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.
• Compute and compare costs of services.
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
• Contact prospective or existing customers to discuss how services can meet their needs.
• Create forms or agreements to complete sales.
• Develop sales presentations or proposals to explain service specifications.
• Distribute promotional materials at meetings, conferences, or trade shows.

O*NET source

Company facts (cached)

Website: serco.com

Serco Group plc is a British multinational defence, health, space, justice, migration, customer services, and transport company. It is headquartered in Hook, Hampshire, England. The company operates in continental Europe, the Middle East, the Asia Pacific region, including Australia and Hong Kong, and North America. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.

Public cache only — not an employee review.

Role overview (listing rewrite)

CUSTOMER SERVICE REPRESENTATIVE III at Serco in Grandview Heights, Franklin County About the Role Serco is seeking a Customer Service Representative III to join our dynamic team. This role involves supporting customers with processing their retirement pensions. The ideal candidate will bring expertise and collaborative skills to make an impactful contribution towards servicing our retirees. What You'll Do Process customer requests related to retirement pensions Provide exceptional customer service in a high-energy, fast-paced environment Collaborate with team members to ensure efficient operations and problem resolution Stay updated on pension regulations and processes Skills & Qualifications Strong communication skills (verbal and written) Excellent customer service orientation Attention to detail and accuracy in processing information Ability to work effectively in a team environment Familiarity with pension regulations and processes is preferred but not required Working at Serco At Serco, we value our employees and offer a supportive work culture. The role will be based in Grandview Heights, Franklin County, and requires full-time presence on-site. Applying for This Role To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there. Please ensure all required fields are filled out accurately to avoid delays in processing your application. To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.

Full job on Get A Job.AI

Questions to ask them

• What does success look like in the first 90 days for this role?
• How is the team structured, and who would I work with most?
• What tools and systems does this role use daily?
• Is the work primarily based in Grandview Heights, Franklin County, hybrid, or fully remote?