- Company: Itel
- Location: Kingston
- New
- Full Time
- Kingston
- Apply on company site
Itel at a glance
itel.comSEC filings mentioning "Itel": 384 — search EDGAR
Itel invites qualified candidates to apply for the Customer Service Specialist- Transportation B13 opening in Kingston. This full-time position places you at the center of client interactions that keep transportation processes running smoothly for customers in the Kingston area.
About This Position
As the Customer Service Specialist- Transportation B13 with Itel in Kingston, you become the reliable contact that clients depend on when they need clear answers and timely help with transportation-related matters. The role centers on professional problem resolution, accurate information delivery, and maintaining strong working relationships while you operate on-site. Success means turning everyday service moments into lasting customer confidence and supporting the steady flow of transportation activities around Kingston. Everyone on the team counts on your consistent follow-through and calm handling of inquiries so daily operations stay efficient.
Your Responsibilities
- Respond promptly to customer questions and requests that arrive by phone, email, or chat concerning transportation services and schedules
- Investigate service concerns thoroughly and deliver practical solutions that restore satisfaction
- Enter and update order details, shipment statuses, and account notes with accuracy in company systems
- Collaborate with internal logistics and operations colleagues to track progress and share clear status updates
- Document every interaction completely so others can pick up the conversation without delay
- Identify recurring issues and suggest simple process improvements that raise overall service quality
- Uphold courtesy and professionalism during every exchange to strengthen the customer experience
Skills & Qualifications
- Proven strength in clear verbal and written communication that puts customers at ease
- Comfortable working with computer applications for tracking, logging, and reporting
- Solid organization skills that allow seamless handling of multiple requests at once
- Ability to stay composed under pressure and resolve problems with logical steps
- Willingness to learn transportation terminology and procedures quickly
- Dependable record of consistent attendance and attention to detail
- Team-oriented mindset that supports smooth handoffs with coworkers
About Itel
Itel is hiring for this Customer Service Specialist- Transportation B13 role and offers a supportive team environment.
Apply Today
To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
To apply for this job please visit itel.bamboohr.com.
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Working in Kingston, Lennox and Addington
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Kingston is a city in and the county seat of Ulster County, New York, United States. The population was 24,069 at the 2020 census, while the Kingston metropolitan statistical area had 177,749 residents. It is at the confluence of Rondout Creek and the Hudson River, 91 miles (146 km) north of New York City and 59 miles (95 km) south of Albany. The city's metropolitan area is grouped with the New York metropolitan area around Manhattan by the United States Census Bureau.
Ontario is the southernmost province of Canada. Located in Central Canada, Ontario is the country's most populous province. As of the 2021 Canadian census, it is home to over 14 million people, which is 38.5% of the country's population. Ontario is the second-largest province by total area and the fourth-largest jurisdiction of all the Canadian provinces and territories. It is home to the nation's
- Elevation 130m (427 ft)
Source: Wikipedia (state)
Job details above are provided by the employer/source. The sections on this page are compiled from public data sources with AI assistance.
Accommodations: if you need a workplace accommodation to apply for or perform this job, see ADA.gov or EEOC.gov for guidance on your rights and how to request one.
Listing facts
- Role Customer Service Specialist- Transportation B13
- Employer Itel
- Location Kingston
- Type Full Time
- Posted July 13, 2026
- Apply by 2026-08-12
- Overview Full original description on this page (349 words; rewritten for clarity, not a teaser paste)
Facts above come from this job record on Get A Job.AI — not copied from third-party review sites.
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