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Website: itel.com
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Itel invites qualified candidates to apply for the Customer Service Specialist- Transportation B13 opening in Kingston. This full-time position places you at the center of client interactions that keep transportation processes running smoothly for customers in the Kingston area. About This Position As the Customer Service Specialist- Transportation B13 with Itel in Kingston, you become the reliable contact that clients depend on when they need clear answers and timely help with transportation-related matters. The role centers on professional problem resolution, accurate information delivery, and maintaining strong working relationships while you operate on-site. Success means turning everyday service moments into lasting customer confidence and supporting the steady flow of transportation activities around Kingston. Everyone on the team counts on your consistent follow-through and calm handling of inquiries so daily operations stay efficient. Your Responsibilities Respond promptly to customer questions and requests that arrive by phone, email, or chat concerning transportation services and schedules Investigate service concerns thoroughly and deliver practical solutions that restore satisfaction Enter and update order details, shipment statuses, and account notes with accuracy in company systems Collaborate with internal logistics and operations colleagues to track progress and share clear status updates Document every interaction completely so others can pick up the conversation without delay Identify recurring issues and suggest simple process improvements that raise overall service quality Uphold courtesy and professionalism during every exchange to strengthen the customer experience Skills & Qualifications Proven strength in clear verbal and written communication that puts customers at ease Comfortable working with computer applications for tracking, logging, and reporting Solid organization skills that allow seamless handling of multiple requests at once Ability to stay composed under pressure and resolve problems with logical steps Willingness to learn transportation terminology and procedures quickly Dependable record of consistent attendance and attention to detail Team-oriented mindset that supports smooth handoffs with coworkers About Itel Itel is hiring for this Customer Service Specialist- Transportation B13 role and offers a supportive team environment. Apply Today To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.
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