Contact Centre Representative II (Experienced)

MCI Careers is hiring a Contact Centre Representative II (Experienced) in Sydney, Cape Breton for a full-time position. If you have call centre experience and are looking for a career with a fast-growing tech-enabled business services company, we want to hear from you.

About This Position

This Contact Centre Representative II (Experienced) role in Sydney, Cape Breton is a full-time opportunity with MCI Careers. We're a rapidly expanding provider of customer experience, business process outsourcing, and cloud technology solutions serving clients across diverse industries worldwide. As an experienced contact centre professional, you'll bring your expertise to our growing team, handling customer interactions with professionalism and contributing to our company's mission of delivering exceptional service solutions.

Responsibilities

• Manage inbound and outbound customer calls with professionalism and efficiency
• Resolve customer inquiries and service issues using established protocols and best practices
• Maintain accurate documentation of all customer interactions and service outcomes
• Consistently meet or exceed performance targets for call handling and customer satisfaction metrics
• Provide mentorship and guidance to less-experienced team members
• Work effectively with various client requirements and service environments
• Escalate complex matters appropriately while keeping customer needs at the forefront

Who We're Looking For

• Demonstrated experience working in a contact centre or customer service setting
• Excellent verbal and written communication abilities
• Composure and professionalism when managing challenging or complex customer interactions
• Dependable attendance and strong commitment to team performance standards
• Proficiency with computer systems and contact centre technology platforms
• Genuine customer service orientation with strong problem-solving skills
• Ability to work both independently and as part of a collaborative team environment

Why Join MCI Careers

MCI Careers is a fast-growing company positioned at the intersection of technology and customer experience. You'll be part of a professional team serving clients across multiple industries and regions, with opportunities to continue developing your expertise in a dynamic environment. Working in Sydney, Cape Breton, you'll contribute to a company with a significant call centre presence and expanding operations that span multiple countries.

How to Apply

To apply, complete your application directly on this page, or you'll be redirected to the employer's application platform to finish submitting there.