Mid-Market Customer Success Manager – EMEA

About This Opportunity

Our talent team at Get A Job.ai is representing a well-funded B2B SaaS organization serving the HR technology sector. They're expanding their EMEA customer success function and seeking a Mid-Market Customer Success Manager to support high-growth clients across the region—from startups to publicly traded companies.

In this role, you'll manage implementation and ongoing adoption for a portfolio of approximately 60 mid-market accounts, totaling over $1.5M in ARR. You'll become a product expert on a technically sophisticated platform, delivering four to eight week implementations and driving long-term customer retention through strategic engagement.

Responsibilities

• Own the full customer lifecycle for 60+ mid-market accounts in EMEA, from implementation through renewal
• Lead complex four to eight week onboarding projects, tailoring configurations to customer workflows
• Deliver product training and create "aha moments" by connecting features to specific customer challenges
• Build relationships across multiple stakeholder levels within customer organizations
• Drive adoption and engagement metrics that lead to strong revenue retention
• Maintain real-time CRM hygiene and follow-up discipline across a large book of business
• Partner with Sales, Marketing, Product, and Operations teams on cross-functional initiatives
• Serve as the voice of the customer, feeding product insights to internal stakeholders
• Develop scalable processes and leverage automation to maximize efficiency across your portfolio

What We're Looking For

Required Experience:

• At least two years of customer success experience in B2B SaaS supporting complex technology implementations
• Proven ability to manage a portfolio of 60+ mid-market accounts exceeding $1.5M in total ARR
• Experience working with technically sophisticated products requiring deep product mastery
• Track record collaborating with cross-functional teams (Sales, Product, Marketing, Operations)
• Demonstrated ability to explain complex technical concepts clearly to varied audiences

Ideal Characteristics:

• Exceptional written and verbal communication—you ask precise questions and avoid jargon
• Strong prioritization skills to balance high-touch relationships with scalable support across a large book
• Energized by learning technical details, advanced configurations, and data workflows
• Love teaching—whether training a data analyst on reporting or onboarding a first-time SaaS user
• Detail-oriented with pride in timely follow-up and operational excellence
• Comfortable moving fast and leveraging technology to maximize impact
• Thrive in evolving environments with continuous process improvement
• Background in recruiting, hiring, or talent acquisition is a plus but not required

This Role May Not Fit If:

• You prefer managing a smaller, more focused customer portfolio (this role manages 60+ accounts)
• You seek a traditional account management role with variable compensation tied to upsells (this is a product-focused CSM position with no variable pay component)
• You prefer well-defined, infrequent customer touchpoints over the fluidity of scaling a CS function
• You're not interested in granular product work like configuring workflows or building custom reports

How We Work With You

Get A Job.ai partners with exceptional companies to identify top talent. When you apply through our platform, a dedicated recruiter will review your background and conduct an initial screening. If there's a strong match, we'll submit your profile to our client and guide you through their interview process.

Please apply exclusively through Get A Job.ai—do not contact the client organization directly. Our team will coordinate all communication and provide interview preparation support throughout the process.

The client's interview process includes: recruiter intro call (30 min), hiring manager interview (45 min), presentation exercise (45 min), and a structured panel with multiple team members covering problem-solving approach, cross-functional collaboration, and product complexity scenarios (2 hours total).

Pay

Compensation details will be discussed during the screening process with Get A Job.ai.

Location: Europe (Remote)

Get A Job.ai is committed to equal employment opportunity regardless of race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We welcome candidates from all backgrounds and experiences.