Patient Onboarding Associate- Call Center

About This Opportunity

We are representing a confidential healthcare technology client seeking a Patient Onboarding Associate to join their remote call center team. This is an excellent opportunity to launch your career with an innovative organization that's transforming how patients access care through technology-enabled solutions.

As the first point of contact for patients, you'll play a vital role in scheduling appointments, managing patient information, and delivering exceptional service in a metrics-driven environment. This part-time remote position offers consistent scheduling and the chance to grow with a fast-paced, supportive team.

Important: Due to our client's employment and tax requirements, this position is only available to candidates residing in select U.S. states: AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV, AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (excluding Houston), TN, and WI. Candidates within 50 miles of Nashville must work hybrid.

Responsibilities

• Deliver exceptional customer service in a fast-paced, metrics-driven call center environment
• Manage patient registration, scheduling, rescheduling, and healthcare provider communications
• Accurately collect and document patient demographics, medical history, insurance, and appointment information
• Handle high volumes of inbound and outbound calls and emails with empathetic, solution-focused support
• Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance
• Adapt quickly to changing processes, technology updates, and business priorities
• Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence
• Meet established quality, productivity, and performance expectations consistently

What We're Looking For

Required:

• 1+ year of office administration experience
• High school diploma or equivalent
• Exceptional customer service and interpersonal communication skills
• Proficiency with Google Suite applications
• High attention to detail and accuracy
• Ability to multi-task effectively in a fast-paced work environment
• U.S. work authorization without restriction
• Reliable, high-speed internet plus a backup internet option for uninterrupted connectivity
• Distraction-free home workspace suitable for handling confidential patient information
• Extended computer-based work capability, including frequent use of multiple monitors and software applications

Preferred:

• 1+ year of call center or high call volume experience

Available Part-Time Shifts:

• Shift 1: Monday-Friday, 3:00 PM – 7:00 PM EST (2:00 PM – 6:00 PM CST, 12:00 PM – 4:00 PM PST)
• Shift 2: Tuesday-Saturday, weekdays 1:00 PM – 5:00 PM EST / Saturday 1:00 PM – 5:00 PM EST (12:00 PM – 4:00 PM CST, 10:00 AM – 2:00 PM PST)

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Throughout the process, we'll keep you informed and prepared for each step. Please do not contact the client directly—all communication should go through our team to ensure the best experience for everyone involved.

Benefits

Our client offers a competitive benefits package including:

• Consistent, fixed weekly schedule for excellent work-life balance
• Medical, dental, and vision benefits starting the 1st of the month following your start date
• 401(k) retirement plan
• Employee referral program
• Realistic growth opportunities within the organization
• Collaborative and supportive remote work culture

Pay

Compensation details will be discussed during the interview process and are competitive for the healthcare call center industry.

Equal Employment Opportunity: Get A Job.ai is committed to providing equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and candidates.