Technical Account Manager, Zephr

About This Opportunity

We are representing a confidential SaaS organization seeking a Technical Account Manager to support their subscription experience platform in Bulgaria or Italy. This is a senior, customer-facing role for a technical advisor who can combine deep product expertise, web technology knowledge, and commercial awareness to help strategic customers optimize digital subscription experiences.

You'll work with customer product, marketing, engineering, and operations teams to provide architecture guidance, design reviews, and proactive support. This role requires availability across EMEA business hours with regular overlap for US-based stakeholders and customers.

Responsibilities

• Serve as senior technical advisor for customers using the platform, helping optimize implementations and align capabilities to business goals
• Lead regular customer office hours, technical reviews, design discussions, roadmap alignment sessions, and executive-friendly technical readouts
• Advise customers on platform architecture, configuration, identity flows, access rules, paywalls, registration journeys, personalization, and integrations
• Review customer designs and implementation approaches to identify scalability, maintainability, performance, or operational risks
• Guide customers on adoption of new capabilities that improve digital subscription growth, operational efficiency, and subscriber experience
• Maintain or guide creation of architecture documentation, implementation notes, runbooks, and technical decision records
• Support troubleshooting of complex issues involving configuration, integrations, browser behavior, APIs, webhooks, and data flows
• Partner with Support and Product teams to provide customer context, escalate issues appropriately, and advocate for product improvements
• Translate customer business priorities into practical technical recommendations and phased action plans
• Mentor internal teams by sharing best practices, reusable guidance, and customer implementation patterns

What We're Looking For

• 5+ years of experience in Technical Account Management, Solution Consulting, Technical Consulting, Solution Architecture, or similar customer-facing technical role
• Strong experience working with enterprise SaaS customers, ideally in digital subscriptions, media, publishing, e-commerce, identity, martech, or customer engagement platforms
• Solid understanding of modern web technologies, including JavaScript, HTML, REST APIs, JSON, webhooks, and browser-based application behavior
• Familiarity with CMS platforms, CDNs, CDPs, identity providers, React, GraphQL, and tag management tools
• Ability to analyze customer requirements, separate critical needs from nice-to-haves, and recommend practical technical designs
• Experience facilitating technical workshops, design reviews, customer training, and senior stakeholder readouts
• Strong written and verbal communication skills, with ability to explain complex technical concepts to both technical and business stakeholders
• Ability to manage multiple strategic customers and priorities while maintaining clear ownership, follow-through, and documentation
• Experience working across EMEA and US time zones
• Experience with subscription billing, monetization, entitlement management, or quote-to-cash processes is a plus
• Media, publishing, or digital subscription industry experience is a strong plus

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screen to understand your background and technical experience. Qualified candidates will be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication should flow through our recruiting team to ensure a smooth process.

Pay

Compensation details will be discussed with qualified candidates during the screening process and will be competitive with the market for this senior technical role.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and considers all qualified applicants regardless of background, experience, or demographic characteristics.