Customer Success Manager

About This Opportunity

We are representing a confidential climate tech organization building critical infrastructure for the energy transition. Our client provides API technology that connects energy companies with distributed energy resources at scale. They work with leading energy retailers, utilities, and device manufacturers across Europe to enable smart energy management and grid flexibility.

As their Customer Success team expands due to strong commercial traction, we're seeking a Customer Success Manager to join this early-stage, high-growth environment. You'll work directly with ambitious energy companies, helping them launch and scale products that sit at the heart of the energy transition. This is a rare opportunity to shape how a Customer Success function operates from the ground up while making meaningful impact on climate outcomes.

Responsibilities

• Manage a portfolio of prioritized customer accounts, working closely with product, engineering, and senior stakeholder teams at client organizations
• Own retention and expansion for your accounts, supported by technical and commercial colleagues across the business
• Guide customers through the full post-sales cycle from product development through launch and scaling
• Build and shape the Customer Success function—defining processes, systems, tooling, and best practices as the team scales
• Test and implement new CS strategies to drive measurable customer impact and business outcomes
• Collaborate with product teams to ensure customer feedback directly influences product development
• Partner with Sales and Marketing to optimize the end-to-end customer journey

What We're Looking For

• 2+ years of relevant Customer Success experience at an early-stage, fast-growing startup, or applicable experience from management consulting with a technology, startup, or energy focus
• Strong client-facing skills with proven ability to build trust-based relationships at all organizational levels
• Excellent communication skills and executive presence when engaging with senior stakeholders
• Startup mindset with high levels of agency, drive, and entrepreneurial ambition
• Comfortable operating in fast-paced environments with ambiguity and evolving priorities
• Energized by building from the ground up and motivated by ownership and accelerated career growth
• Analytically strong and a first-principles thinker who diagnoses issues before escalating
• Ability to work collaboratively across cross-functional teams
• Passionate about climate and the energy transition
• Bonus: Experience in the energy sector and/or with API products

Location & Work Arrangement

This role is remote-first within Europe, with optional access to office space in Oslo, Norway, or co-working passes on demand. The organization brings teams together for quarterly off-sites in exciting locations across Europe.

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your background and conduct an initial screening conversation. If there's a strong match, we'll submit your profile to our client for consideration. Please do not attempt to contact the client directly, as all applications must come through our coordinated process to be considered.

Our talent team will guide you through each stage, prepare you for interviews, and advocate on your behalf throughout the process.

Pay

Compensation details will be discussed during the screening process and will be competitive for the European market, including equity participation in this high-growth climate tech company.

Equal Opportunity

Get A Job.ai is committed to inclusive recruiting practices. We encourage applications from candidates of all backgrounds, even if you don't meet every qualification listed. Diverse perspectives strengthen teams and drive better outcomes.