Customer Success Manager

About This Opportunity

We are representing a confidential healthcare technology organization that is transforming how clinical teams work across the UK health system. Our client has built a platform used by thousands of medical practices and hospital trusts, and they're scaling their Customer Success team to support rapid growth in both established and emerging markets.

We're hiring three Customer Success Managers to own enterprise health system accounts end-to-end. You'll manage a portfolio of 5–11 large organizational accounts, building trusted relationships with clinical leaders, digital transformation teams, and commercial stakeholders. This isn't transactional account management—it's about becoming indispensable to organizations navigating complex change while under enormous operational pressure.

Responsibilities

• Own a portfolio of enterprise healthcare accounts from implementation through renewal, serving as the primary point of contact and trusted advisor
• Drive product adoption and usage across complex organizational structures, working with clinical staff, administrators, and leadership teams
• Build relationships in newer market segments where the client is expanding, establishing trust and processes where none yet exist
• Navigate organizational restructuring, funding uncertainty, and stakeholder turnover while maintaining account stability and growth
• Collaborate across internal teams including marketing, implementation, transformation, commercial operations, and finance to deliver customer outcomes
• Contribute to building and refining the account management playbook as the team scales
• Bring the voice of the customer back into product and business decisions
• Manage renewals and protect accounts from competitive pressure, focusing on trust and outcomes rather than price

What We're Looking For

• Proven experience in customer success, account management, or relationship-heavy roles, ideally with enterprise clients
• Ability to build trusted advisor relationships rather than transactional account management—you know when to push back constructively
• Comfort operating in ambiguous environments where processes are still being defined; you create structure rather than waiting for it
• Strong curiosity about healthcare systems and patience to navigate organizational complexity
• Experience working with AI tools to automate routine work and focus on high-value activities
• Natural connector who adapts communication style across clinical leads, digital transformation directors, and commercial stakeholders
• Empathetic but firm—you listen deeply but aren't a pushover when it comes to finding the right solution
• Willingness to work in-office in Shoreditch, London three days per week

How We Work with You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and ensure alignment with the role requirements. Qualified candidates are then submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication and coordination will be managed through our recruiting team to ensure a smooth process.

Pay

This role does not include commission—success is measured by trust, retention, and customer outcomes. The client offers share options and a comprehensive benefits package including flexible healthcare cover, pension, enhanced parental leave, fertility support, and generous time-off policies. The office environment is dog-friendly with provided meals.

Office presence is required three days per week in Shoreditch, London, with core hours of 10am–4pm. Up to four weeks of work-from-anywhere time is available annually.

Get A Job.ai is an equal opportunities recruiter committed to building diverse candidate pools. We welcome applications from all qualified individuals regardless of race, ethnicity, gender identity, sexual orientation, disability status, or other protected characteristics.