Atlassian Administrator 1726

Responsibilities

We are representing a confidential technology organization seeking an experienced Atlassian Administrator to manage and optimize their cloud-based collaboration ecosystem. In this role, you will:

• Administer and maintain Atlassian Cloud products, including core project management, documentation, and IT service management platforms
• Configure and manage projects, issue types, custom fields, screens, workflows, permission schemes, and notification schemes
• Create and maintain documentation spaces, templates, permissions, and knowledge-sharing structures
• Design, configure, and optimize service management portals, request types, queues, and ITSM workflows
• Collaborate with business stakeholders to gather requirements and translate business processes into scalable platform solutions
• Develop and maintain advanced automations using native automation tools, ScriptRunner (Groovy), and REST APIs
• Manage integrations with enterprise platforms such as identity management systems, DevOps tools, and third-party applications
• Administer user access, groups, permissions, and Single Sign-On (SSO) configurations
• Conduct periodic access reviews and support compliance and audit requirements
• Monitor platform performance, troubleshoot issues, and resolve incidents related to platform products and integrations
• Manage marketplace apps, ensuring compatibility, security, and performance
• Provide technical support and guidance to end users, resolving platform-related questions and issues
• Create and maintain technical documentation, knowledge base articles, and user guides
• Deliver training sessions and promote best practices for platform usage across the organization
• Participate in governance initiatives, platform optimization, and continuous improvement efforts

What We're Looking For

Education & Experience:

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field (or equivalent experience)
• Minimum 5 years of hands-on experience administering Atlassian platforms in enterprise environments
• Proven experience managing Atlassian Cloud products in production settings

Technical Skills:

• Strong expertise in workflow design and administration, custom fields, screens, permission schemes, and notification schemes
• Deep knowledge of documentation platform administration and space management
• Experience with ITSM process implementation and service management portals
• Demonstrated ability developing automations using native automation tools, ScriptRunner (Groovy), and REST APIs
• Experience integrating collaboration platforms with external systems using APIs, webhooks, and middleware solutions
• Knowledge of identity and access management solutions, including Okta, SSO, and SAML
• Experience managing users, groups, permissions, and security controls within cloud environments
• Strong troubleshooting and problem-solving skills related to platform configurations, integrations, and performance
• Experience with scripting languages such as Python, PowerShell, or JavaScript is highly desirable

Professional Skills:

• Excellent verbal and written communication skills in English (B2+/C1 level required)
• Ability to explain technical concepts to both technical and non-technical stakeholders
• Strong customer-service mindset and user support experience
• Ability to work independently and manage multiple priorities effectively
• Strong organizational skills and attention to detail
• Collaborative team player with a proactive and solution-oriented approach

Preferred Qualifications:

• Atlassian certifications (ACP or equivalent)
• ITIL Foundation certification
• Experience working in regulated industries such as healthcare, finance, or other compliance-driven environments
• Experience leading platform implementations, migrations, or governance initiatives
• Familiarity with Agile and Scrum methodologies
• Experience with SQL, reporting tools, or Business Intelligence solutions
• Knowledge of compliance frameworks such as HIPAA, SOX, GDPR, or similar regulations

How We Work with You

Get A Job.ai is managing this confidential search on behalf of our client. When you apply through our platform at getajob.ai, our recruiting team will screen your application and qualifications. If there's a strong match, we'll submit your profile to the client for consideration. Please do not attempt to contact the client directly, as all communication will be coordinated through our team to ensure a professional and confidential process.

This is a remote, full-time, senior-level position open to candidates located anywhere.

Pay

Compensation details will be discussed with qualified candidates during the screening process.

Equal Employment Opportunity: Get A Job.ai is committed to creating a diverse and inclusive environment. We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, age, disability, or any other protected characteristic.