Praktikant Operations & Office Management (m/w/d)

About This Opportunity

We are representing a confidential healthcare technology organization based in Berlin for a 6-month Operations & Office Management Internship. Our client operates at the intersection of preventive medicine, telemedicine, and digital health services, working to reimagine how healthcare is delivered through innovative solutions and modern patient care approaches.

This internship offers hands-on experience in day-to-day operations within a growing company environment. You'll play a key role in ensuring smooth operations both in customer-facing activities and behind-the-scenes processes.

Responsibilities

• Process, track, and resolve customer support tickets while maintaining a friendly, solution-oriented communication style
• Manage complaints and refund requests, including goodwill decisions, communicating decisions professionally via email and phone
• Coordinate external service providers, review and compare quotes while monitoring costs and quality
• Procure office supplies and equipment, ensuring the team has everything needed for daily operations
• Design and organize the office space, contributing creative ideas to create a welcoming workplace environment
• Support project-based operations tasks that advance departmental and company objectives

What We're Looking For

• Language proficiency: Native-level German and C1 English, with strong written and verbal communication skills in both languages
• Organizational skills: Highly organized with the ability to manage multiple tasks simultaneously and demonstrate strong sense of responsibility
• Quick learner: Fast comprehension and ability to quickly adapt to new topics and digital tools
• Customer focus: Customer-oriented mindset with ability to remain calm and professional in challenging situations
• Technical aptitude: Technical understanding and genuine interest in digital tools and processes
• Proactive attitude: Curious, eager to learn, and willing to take initiative on tasks beyond your immediate scope of responsibility

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will screen qualified applicants and present strong matches to our client. Please do not contact the client directly—all communication regarding this position should go through our talent team at Get A Job.ai.

Location & Work Arrangement

This is a hybrid position based in Berlin (Friedrichshain-Kreuzberg area) with flexible working hours. The role offers 31 days off (30 vacation days plus half-days on December 24th and 31st).

Additional Benefits

The client offers professional development opportunities, company pension scheme, Wellpass fitness membership access, employee discount platforms, and a modern office with terrace overlooking the Spree.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from all qualified candidates regardless of background, identity, or circumstance.