Customer Success Manager – AMER

About This Opportunity

We are representing a confidential enterprise software organization in their search for a Customer Success Manager to support their Americas portfolio. Our client is a recognized leader in process orchestration and automation technology, serving over 700 enterprise organizations globally including major financial institutions.

This is a fully remote position requiring strong relationship management skills and the ability to drive measurable business outcomes for enterprise customers. You'll serve as the strategic partner to a portfolio of accounts, guiding them through adoption, growth, and renewal cycles.

Responsibilities

• Own a portfolio of enterprise customer accounts as their primary strategic partner from onboarding through renewal, aligning on success measures and adoption roadmaps that deliver business value
• Drive retention and expansion by managing account health, risk assessment, and growth opportunities in partnership with sales and internal teams
• Lead structured customer conversations including onboarding sessions, success plan reviews, and value check-ins that connect platform capabilities to business outcomes
• Leverage usage data, value metrics, and health signals to prioritize actions, forecast outcomes, and deliver informed recommendations to customers and stakeholders
• Project manage cross-functional initiatives with technical account managers, consulting, product, and support teams to resolve customer blockers and advance complex programs
• Contribute to the Customer Success practice by sharing insights, mentoring peers, and helping refine playbooks and processes as the team scales

What We're Looking For

Required qualifications:

• 6+ years of experience in Customer Success, Strategic Account Management, or customer-facing consulting roles within B2B software, ideally with enterprise customers
• Proven ability to build trust with senior and operational stakeholders, navigate complex organizations, and lead outcome-focused conversations
• Experience supporting or owning renewals and expansion in recurring revenue models, including forecasting, pipeline management, and risk/opportunity assessment
• Ability to interpret customer data (adoption metrics, health signals, value indicators) and translate findings into clear insights and action plans
• Strong written and verbal communication skills, including facilitation of customer meetings and cross-functional alignment in remote-first environments
• Willingness and ability to learn and use the client's platform

Preferred qualifications:

• Experience working with customers in financial services, banking, insurance, or other regulated industries
• Background with orchestration, automation, workflow systems, or integration platforms
• Hands-on familiarity with Salesforce, Gainsight, or similar CRM/CS platforms
• Experience collaborating with technical teams (Solution Architects, Technical Account Managers, Product, Engineering) to drive adoption
• Track record of mentoring peers or contributing to Customer Success team development

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screening to understand your background and ensure alignment with the role requirements. Qualified candidates will then be submitted to our client for consideration. We ask that you do not contact the client directly, as all communication is managed through our talent team to ensure a smooth process for everyone involved.

Pay

Compensation details will be discussed during the screening process based on your location and experience level.

Equal Employment Opportunity: Get A Job.ai is committed to fair and equitable recruiting practices. We welcome applications from all qualified candidates regardless of gender, race, ethnicity, religion, sexual orientation, age, disability, or any other protected characteristic.