Support Engineering Manager (APAC)

About This Opportunity

We are representing a confidential database platform company that needs a Support Engineering Manager to lead their APAC support team. This is not your typical support management role—our client treats support as a critical engineering feedback loop, not a cost center. You'll join a global support leadership team and be the primary presence during APAC hours, working with sharp technical support engineers who solve real product and infrastructure problems for a developer-focused user base.

The team you'll lead works across Postgres, auth systems, storage, serverless functions, and real-time data workloads. Support here means understanding the full technical context, partnering directly with product and engineering teams, and helping your engineers grow their craft while maintaining exceptional standards across all timezones.

What You'll Be Responsible For

• Serving as the leadership presence during APAC business hours while coordinating closely with EMEA and AMER counterparts to maintain seamless global coverage
• Staying technically engaged by regularly reviewing and working tickets yourself to understand the real shape of customer problems
• Partnering with engineering and product teams as a peer to surface patterns, advocate for fixes, and ensure customer feedback directly influences what gets built
• Raising the technical bar across the support team through coaching on Postgres, debugging methodology, and platform architecture
• Managing escalations, difficult customer situations, and cross-timezone handoffs to keep your support engineers focused on technical problem-solving
• Building playbooks, runbooks, and scalable support processes that treat each customer interaction as part of the complete system experience
• Leading hiring, 1:1s, performance feedback, and professional development for APAC-based support engineers

What We're Looking For

Required qualifications:

• Solid technical foundation in Postgres/SQL, Linux system administration, backend engineering, DevOps, or database operations
• Current hands-on technical skills—you can read a stack trace and query plan without needing to fake it
• Experience managing technical teams (support, SRE, platform, or engineering) with proven ability to give effective feedback, run meaningful 1:1s, and hire well
• Understanding of auth flows, storage systems, serverless architectures, real-time systems, or vector workloads
• Strong writing skills in English—you can communicate clearly under pressure to customers, engineers, and executives
• Operational comfort with support metrics (first response time, mean time to resolution, CSAT) while understanding their limitations
• Genuine curiosity about what users are trying to accomplish, not just what they're stuck on
• Location in an APAC timezone for this full-time, fully remote position

Bonus experience that strengthens your application:

• JavaScript/TypeScript and modern frontend frameworks (React, Vue, Svelte) plus Node.js experience
• Prior experience supporting developer-facing products, open-source projects, or platforms with public GitHub presence
• Background as a hands-on engineer or operator who's been paged at 3am—perspective that shapes how you partner with engineering teams

How We Work With You

Get A Job.ai represents top-tier companies seeking exceptional talent. When you apply through our platform, our talent team conducts an initial screening to understand your background and fit. We then present qualified candidates directly to our client for consideration. Please note that you should not contact the client directly—all communication flows through Get A Job.ai to ensure a professional, organized process.

The interview process typically includes an introductory call, followed by up to four interviews with team leads, future teammates, cross-functional partners, and leadership. Our client values async-friendly scheduling and moves efficiently while respecting your time.

Pay

Compensation details will be discussed during the screening process based on your experience and location. Our client offers competitive pay, equity ownership, comprehensive health benefits, tech allowance, annual education budget, fully remote flexibility, and annual company off-sites.

Get A Job.ai is an equal opportunity recruiter. We welcome applications from candidates of all backgrounds and work to present diverse talent pools to our clients.