Senior Account Manager, SME & Growth

About This Opportunity

Our talent team is representing a high-growth fintech client seeking a Senior Account Manager to join their London office. This is a strategic role focused on managing and expanding a portfolio of SME and growth-stage customers across EMEA. You'll work in a hybrid environment (3 days per week in London, Fitzrovia) as part of a rapidly scaling team of 110+ employees.

As a Senior Account Manager, you'll own the full customer lifecycle for existing accounts—building deep relationships, driving product adoption, identifying expansion opportunities, and closing upsell deals. You'll act as a trusted advisor to customers, translating their business needs into multi-product solutions while navigating complex technical and commercial discussions.

Responsibilities

• Own and grow a portfolio of strategic accounts through regular engagement, account planning, and proactive relationship management
• Identify, develop, and close upsell and expansion opportunities, managing the full sales cycle from discovery to revenue realisation
• Act as a trusted advisor, understanding customer business goals and industry context to maximise platform value
• Lead complex technical discussions and commercial negotiations, including bespoke agreements and multi-product solutions
• Translate customer needs into commercially viable solutions, working across multiple products and technical requirements
• Use data and analytics to shape account strategy, build effective QBRs, and identify growth opportunities
• Coach and develop junior Account Management team members while driving strategic GTM initiatives
• Operate with ownership and agility in a fast-paced, rapidly changing environment

What We're Looking For

• 4+ years of customer-facing account management or sales experience in technology, software, fintech, or payments
• Proven track record of top performance and consistently exceeding commercial targets in high-pace environments
• Strong consultative selling skills with experience managing complex sales cycles within existing accounts
• Experience with structured sales methodologies (MEDDPICC preferred)
• Demonstrated success managing complex, multi-product accounts with strategic account planning expertise
• Strong technical aptitude with solid API knowledge—this is essential for the role
• Exceptional communication and relationship-building skills with ability to influence technical, commercial, and senior stakeholders
• Strong analytical and strategic skills with ability to use data to drive account strategy and KPIs
• Proven ability to deliver exceptional customer outcomes and act as a trusted advisor
• Strong problem-solving, commercial judgment, and bias towards action
• Bachelor's degree or equivalent
• Startup and/or fintech experience preferred
• Salesforce experience highly regarded

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team will conduct an initial screen to understand your background and match for this role. We then submit qualified candidates to our client for consideration. Please do not contact the client directly—all communication and coordination will flow through Get A Job.ai to ensure a smooth process for everyone involved.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to equal opportunity employment. We evaluate all candidates based on merit, qualifications, and talent without regard to race, color, religion, national origin, sexual orientation, disability, gender, or any other legally protected status.