Enterprise Customer Success Manager, Asia

About This Opportunity

We are representing a confidential client in the education technology sector seeking an Enterprise Customer Success Manager to support their Asia portfolio from Malaysia. In this role, you will own post-sale relationships with enterprise accounts across the region, driving retention, adoption, growth, and long-term customer value.

This is a strategic, customer-facing position where you will serve as a trusted partner to institutional clients, ensuring they maximize their investment while identifying opportunities for expansion and renewal.

Responsibilities

• Manage a portfolio of enterprise customers across Asia, serving as their primary post-sale partner
• Lead onboarding, adoption planning, quarterly business reviews, and success plans to ensure strong customer outcomes
• Monitor usage, engagement, satisfaction, and renewal readiness across assigned accounts
• Collaborate with Sales to support renewals, expansions, upsells, and long-term account growth
• Build and maintain strong relationships with customer stakeholders including administrators, librarians, faculty leaders, and institutional decision-makers
• Proactively identify and resolve adoption barriers, service issues, and account risks
• Work cross-functionally with Sales, Product, Support, and Marketing teams to improve customer experience and retention
• Share customer insights to strengthen product adoption, customer outcomes, and regional strategy

What We're Looking For

Required skills and experience:

• Proven experience in customer success, account management, relationship management, or post-sale support roles
• Strong ability to manage multiple accounts across countries and competing priorities
• Excellent stakeholder management and communication skills
• Ability to use data to track adoption, account health, and renewal risk
• Strong problem-solving skills and customer-centric mindset
• Ability to work cross-functionally and influence internal teams
• Strong written and spoken English

Preferred qualifications:

• Experience in education, EdTech, publishing, digital platforms, SaaS, or subscription-based services
• Experience managing regional customers across Asia
• Familiarity with onboarding, implementation, usage reporting, and renewal planning
• Experience identifying upsell or expansion opportunities
• Ability to speak an Asian language relevant to Malaysia or the broader region

How We Work With You

Candidates apply directly through Get A Job.ai. Our talent team will conduct an initial screening to understand your background and fit for the role. Qualified candidates will then be submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication is managed through our recruiting process to ensure fairness and confidentiality.

Pay

Compensation details will be discussed during the screening process and are competitive for the Malaysia market and this level of responsibility.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We evaluate all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.