Werkstudent Customer Service (m/w/d) Hybrid

About This Opportunity

We are representing a confidential technology client in Heidelberg who is seeking a working student to join their internal customer service team. This is a flexible role designed around your academic schedule, offering up to 20 hours per week during the semester with the possibility to increase hours during semester breaks. You'll support customers via phone, email, and chat in a collaborative environment without cold calling or traditional call-center pressure. The position offers a generous mobile office option and plannable shift schedules that align with your studies.

Responsibilities

• Handle customer inquiries through phone, email, and chat channels
• Develop individual solutions for customer needs and ensure high satisfaction levels
• Document and process cases in the company's systems
• Support the team in day-to-day operations and gain insights into modern customer service practices
• Contribute ideas for continuously improving service quality

What We're Looking For

• Currently enrolled at a university or college
• Available to work up to 20 hours per week during the semester, with flexibility to increase hours during breaks
• Strong interpersonal skills with a friendly, solution-oriented communication style
• Genuine interest in helping customers and resolving their concerns
• Ideally, some previous customer-facing experience (retail, hospitality, service industry)
• Excellent German language skills, both written and verbal
• Based in or able to work hybrid from Heidelberg

How We Work With You

When you apply through Get A Job.ai, our talent team will review your profile and conduct an initial screening. If there's a strong match, we'll submit your application to our client and coordinate next steps in the interview process. Please do not contact the client directly, as all communication should flow through our recruiting team to ensure the best candidate experience.

Pay

Compensation details will be discussed during the screening process with our recruiting team.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work to ensure fair access to opportunities.