Senior Pre- & Post-Sales Customer Engineer, Enterprise

About This Opportunity

Our talent team is representing a confidential SaaS organization seeking a Senior Pre- & Post-Sales Customer Engineer to own strategic Enterprise accounts across the full customer lifecycle. This is a remote role supporting a West Coast territory within the United States.

In this position, you'll serve as the technical backbone for both acquisition and retention motions—partnering with sales teams on pre-sales evaluations, leading complex implementations, driving adoption and expansion, and resolving escalated technical challenges. You'll work directly with executive-level stakeholders at Enterprise accounts, connecting technical execution to measurable business outcomes like retention, expansion, and ROI.

Responsibilities

• Partner with Account Directors on new customer acquisition, product expansion, and cross-business-unit growth through tailored demos, technical evaluations, requirements gathering, and hands-on workshops
• Lead strategic customer onboarding including implementation planning, integrations, training, and value realization guidance for complex deployments with executive visibility
• Identify and drive adoption opportunities across underutilized features, untapped products, and new lines of business; diagnose adoption barriers and design measurable paths forward
• Serve as escalation point for complex technical challenges involving multiple variables and tradeoffs, resolving ambiguous problems independently
• Build playbooks, document repeatable solutions, coach peers, and improve team workflows; leverage AI tools to accelerate content creation and surface cross-account patterns
• Assess account health, stakeholder relationships, and priority problems; establish trusted advisor relationships with Account Directors and customer executives
• Drive quarterly measurable improvements in customer health, retention, expansion, and technical resolution across your strategic portfolio

What We're Looking For

Must-Have Qualifications:

• 5 to 8 years of experience in customer-facing technical roles such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture
• Deep hands-on experience with web technologies including HTML, CSS, JavaScript, and REST APIs, with ability to architect and troubleshoot complex front-end implementations
• Proven experience managing strategic Enterprise accounts with executive-level stakeholders, competing priorities, and complex technical or business requirements
• Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs
• Track record connecting technical execution to business outcomes such as retention, expansion, ROI, and value realization
• Hands-on, integrated use of AI tools for account research, content creation, or workflow automation—not just light experimentation
• Experience mentoring or coaching junior technical team members

Nice-to-Have Qualifications:

• Experience with digital adoption platforms, product analytics, or in-app experience tooling in enterprise environments
• Hands-on experience with mobile app development including Swift, Android, or React Native
• Familiarity with data architecture, AI/machine learning concepts, or advanced analytics instrumentation
• Track record building reusable frameworks, playbooks, or processes adopted by broader teams

Who Thrives in This Role:

You're energized by ambiguity and defining the path forward rather than following instructions. You operate as a strategic advisor, influencing decisions and elevating how work gets done. You've genuinely rewired your workflows around AI tools—you're faster, sharper, and more prolific because of them, and you bring that multiplier effect to everything you do.

How We Work with You

Candidates apply directly through Get A Job.ai. Our recruiting team will screen your application and conduct an initial interview. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—we manage all communication and advocacy on your behalf throughout the process.

Pay

The expected On-Target Earnings (OTE) range for this role is $193,393 - $241,742 USD, with a 70/30 base-to-variable compensation split. Our client offers highly competitive benefits including employer-heavy healthcare coverage with $0 premium options, strong 401(k) match, equity, and flexible time off.

Equal Employment Opportunity: Get A Job.ai is an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.