Account Manager

About This Opportunity

We are representing a confidential healthcare technology client in their search for an experienced Account Manager. Our client is transforming the pharmacy benefits space through innovative technology and exceptional service delivery. This is an excellent opportunity to join a mission-driven organization during a period of significant growth.

As an Account Manager, you will serve as the primary relationship owner for assigned clients, ensuring their complete satisfaction and success. You will act as a trusted advisor to client operational leadership, working cross-functionally to deliver solutions that align with their business objectives. Your involvement begins at implementation and continues through the entire client lifecycle, with a focus on retention and proactive issue resolution.

Responsibilities

• Own customer satisfaction and retention outcomes for assigned client portfolio
• Build and maintain trusted relationships with client operational leadership teams
• Develop and execute comprehensive client success plans aligned to business goals
• Complete reporting and analytics requirements based on client and internal team needs
• Lead cross-functional project management efforts to resolve escalated client issues
• Coordinate internal and external teams to drive timely resolution of complex problems
• Conduct business impact assessments to identify product gaps and manage expectations
• Proactively identify attrition risks and develop strong mitigation strategies
• Support research and data analysis activities to inform client solutions
• Serve as client advocate internally while maintaining realistic expectations externally

What We're Looking For

• 3-5 years of direct account management or relationship management experience in healthcare
• Working knowledge of commercial health insurance and pharmacy benefits strongly preferred
• Bachelor's degree or equivalent professional experience
• Executive-level communication and interpersonal skills with ability to navigate conflict
• Proven track record in client relationship management with documented success metrics
• Strong cross-functional collaboration skills and ability to work independently
• Positive growth mindset with calm, focused approach to difficult situations
• Obsession with customer experience and satisfaction
• Expert conflict resolution and mediation capabilities
• Self-driven, results-oriented work ethic with ability to take initiative
• Consultative and tactful communication style with strong client empathy
• Ability to maintain transparency and honesty in professional interactions

How We Work With You

When you apply through Get A Job.ai, our talent team will review your qualifications and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—all communication should flow through our recruiting team to ensure the best candidate experience.

Pay

Compensation details will be discussed during the screening process and are based on experience, location, and qualifications. Our client offers competitive total rewards including performance-based incentives and comprehensive benefits.

Equal Opportunity

Get A Job.ai is committed to inclusive recruiting practices and works with clients who value diversity in their workforce. We encourage applications from candidates of all backgrounds.