Account Manager (Customer Outcomes Specialist)

About This Opportunity

Our talent team is representing a confidential medical technology organization authorized to assess and certify medical devices in regulated markets. They combine clinical, regulatory, and technical expertise with advanced software solutions to accelerate product certification timelines while maintaining rigorous safety standards.

We are seeking an Account Manager (Customer Outcomes Specialist) to own customer relationships from onboarding through expansion. You will work directly with ambitious health technology companies navigating complex regulatory pathways, ensuring they achieve critical milestones on time and with confidence.

Responsibilities

• Build long-term, trust-based relationships with health technology companies throughout the certification lifecycle
• Serve as the central point of accountability for customer outcomes, ensuring clear communication and timely delivery at every stage
• Capture customer priorities and feedback, surfacing critical insights to internal teams to maintain alignment with customer needs
• Identify and eliminate friction points early—whether process confusion, scope drift, or emerging frustrations
• Own every key customer moment from onboarding through expansion, maintaining focus and confidence even when navigating complex regulatory requirements

What We're Looking For

• 3+ years owning complex customer relationships in B2B environments, preferably within health tech or regulated industries
• Bias for action—customers and internal teams trust you to deliver in critical moments and inform strategic decisions
• Strong project management skills with the ability to connect dots, identify risks early, and manage multiple workstreams simultaneously
• Insatiable curiosity and comfort in fast-paced, innovative environments; you thrive when thinking creatively and iterating quickly
• Exemplary verbal and written communication skills aligned with structured thinking principles, adapted for asynchronous collaboration

How We Work With You

Candidates apply directly through Get A Job.ai. Our recruiting team conducts an initial screen to understand your background and fit. Qualified candidates are then submitted to our client for consideration. Please do not attempt to contact the client directly, as all communication is managed through our team to ensure a smooth process for everyone involved.

Location and Employment Details

This role is based in London and requires working from the client's office. This is a full-time, permanent position with equity participation.

Equal Opportunity

Get A Job.ai is committed to inclusive recruiting practices. We welcome candidates from all backgrounds and work with clients who share our commitment to building diverse teams.