Remote Customer Support Representative

About This Opportunity

We are representing a confidential energy sector organization seeking a Remote Customer Support Representative based in Sri Lanka. In this role, you will provide exceptional customer service while managing account receivables and collections activities. This is a fully remote position that offers the opportunity to build meaningful client relationships while supporting critical business operations.

Responsibilities

In this role, you will:

• Respond promptly to customer inquiries via phone, email, and live chat, addressing concerns and providing accurate information
• Assist customers in troubleshooting product or service-related issues and guide them through resolution processes
• Ensure timely and effective resolution of customer complaints, escalating complex issues when necessary
• Monitor and manage accounts receivables, ensuring accurate and timely invoicing
• Follow up with customers regarding outstanding payments and facilitate the collection process professionally
• Collaborate with finance teams to resolve billing discrepancies and maintain positive client relationships
• Utilize collection software and tools to track and document all activities with accurate record-keeping
• Build and maintain strong client relationships, serving as the primary point of contact for support and account inquiries
• Proactively identify opportunities to enhance customer satisfaction and loyalty

What We're Looking For

• High school diploma or equivalent required; bachelor's degree preferred
• Previous experience in customer support or a related field is highly desirable
• Strong written and verbal communication skills with the ability to convey complex information clearly
• Excellent problem-solving and decision-making abilities with keen attention to detail
• Proficiency in using customer support software and tools
• Familiarity with accounting principles and practices is a plus
• Ability to work independently and collaboratively in a team-oriented environment
• Exceptional time management and organizational skills with the ability to prioritize effectively
• Must be based in Sri Lanka and available to work remotely

How We Work With You

When you apply through Get A Job.ai, our talent team will review your qualifications and conduct an initial screening. If there's a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly—all communication regarding this opportunity should go through our recruiting team to ensure a smooth and professional process.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices and works with clients who value diversity in their workforce. We encourage all qualified candidates to apply.