Senior CRM Manager

About This Opportunity

We are representing a confidential fintech client in their search for a Senior CRM Manager to join their User Experience team in London. This is a high-impact individual contributor role focused on building strong CRM foundations, enabling cross-functional teams, and creating governance frameworks that scale customer communications across the organization.

Our client is a fast-growing, profitable technology company in the financial services sector. This role offers significant ownership and autonomy, with the opportunity to shape how CRM is used across the business. You'll work in a hybrid environment (3 days in office) and partner with stakeholders throughout the organization to drive measurable impact through customer engagement.

Please note: This position cannot offer visa sponsorship.

Responsibilities

• Own and evolve the organization's CRM operations capability, shaping how the platform is used across multiple teams
• Build and maintain governance frameworks for CRM activity, including campaign prioritization, sequencing, and cross-team coordination
• Enable and support stakeholders across the business to use CRM effectively while maintaining quality and consistency
• Partner cross-functionally to identify opportunities, align priorities, and improve customer communications
• Use data and testing insights to inform decisions, optimize performance, and ensure CRM activity drives measurable results
• Drive high-quality campaign execution through operational processes, audience segmentation, scheduling, and platform management

What We're Looking For

Experience and skills:

• Proven experience in CRM operations or CRM management within an in-house, tech-led business, with strong understanding of growth-focused customer communications
• Recent hands-on experience with Braze is preferred, including practical experience building and managing campaigns, segmentation, metadata, scheduling, and audience setup
• Demonstrated experience creating CRM governance frameworks and enabling other teams to use CRM effectively across an organization
• Strong data literacy, including analyzing campaign performance, building audience segments, and working independently with data
• Confidence using data tools or AI-assisted analysis to generate insights and support decision-making

Working style:

• Self-starter comfortable with high levels of autonomy and ambiguous, high-impact work
• Curious and collaborative approach to working with diverse stakeholders
• Belief in enabling others rather than gatekeeping expertise
• Commercially minded and pragmatic, with strong instincts for prioritization

How We Work With You

When you apply through Get A Job.ai, our talent team will review your application and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. You'll then enter their interview process, which includes:

• Initial call with their Talent Acquisition Manager (approximately 40 minutes via Zoom)
• Past experience interview with the Hiring Manager (60 minutes via Zoom)
• Onsite task to demonstrate problem-solving approach (120 minutes in-person)
• Culture interview with a senior leader (60 minutes via Zoom)
• Background checks including DBS and Cifas verification

Important: Please apply only through Get A Job.ai. Do not contact the client directly, as this may disqualify your application.

Pay

Compensation details will be discussed during the screening process with our recruitment team.

The client offers a competitive benefits package including bonus scheme, private medical insurance, mental health support, personal learning budget, 25 days holiday plus bank holidays, and flexible working arrangements.

Equal Opportunity: Get A Job.ai is committed to fair hiring practices. We encourage applications from candidates of all backgrounds and identities, and we evaluate all applicants based on qualifications and merit.