Customer Success Manager – Sana Learn

Join Workday as a Customer Success Manager dedicated to Sana Learn, our innovative enterprise learning platform. This full-time role is based across two key locations and offers the opportunity to drive customer success and strategic partnerships with organizations transforming their talent development through modern learning technology.

The Opportunity

Sana Learn empowers organizations to build engaged, skilled workforces through collaborative learning experiences. As a Customer Success Manager, you'll serve as the trusted advisor to our customers, guiding them through implementation, adoption, and ongoing success. You'll play a critical role in ensuring customers achieve their learning objectives and maximize the value of their investment in Workday's learning solutions.

Core Duties

• Develop and execute customer onboarding plans to drive adoption of Sana Learn
• Conduct strategic business reviews and quarterly planning sessions with key customer stakeholders
• Monitor customer health metrics and proactively identify risks or expansion opportunities
• Provide expert guidance on learning best practices and platform capabilities
• Collaborate with cross-functional teams including sales, product, and technical support to resolve customer challenges
• Maintain detailed customer relationships and communicate progress toward business outcomes

Skills & Qualifications

• Minimum 3–4 years of customer success, account management, or similar experience in enterprise software or SaaS
• Strong presentation and communication abilities; comfort engaging with C-suite and operational teams
• Proven ability to manage complex, multi-stakeholder relationships and drive organizational change
• Analytical mindset with comfort interpreting data and metrics to inform customer strategy
• Consultative approach to problem-solving; ability to translate customer challenges into business outcomes
• Demonstrated track record of customer retention and expansion revenue

More About Workday

Workday is a leading enterprise cloud applications company serving finance, human resources, and planning. Our mission is to put people at the center of enterprise software. We're trusted by thousands of organizations worldwide to deliver the insights and data they need to manage their most important asset—their people. As a member of the Workday team, you'll contribute to a culture that values collaboration, innovation, and customer-centric solutions.

Ready to Apply?

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