Medical Virtual Assistant (MVA)

About This Opportunity

Our talent team is representing a confidential healthcare organization seeking a Medical Virtual Assistant to support critical clinic operations. This remote position is based in India and offers 30 hours per week supporting a busy practice with insurance, billing, and administrative workflows.

We are looking for a sharp, proactive professional who can take ownership of operational tasks with minimal supervision. This role requires someone who thinks ahead, identifies gaps, and helps streamline billing and administrative processes. You'll work directly with clinical leadership to ensure smooth daily operations.

Responsibilities

• Verify patient insurance coverage after check-in and maintain accurate documentation
• Review and manage denied claims, identifying denial reasons and supporting reprocessing efforts
• Process Explanation of Benefits documents and help resolve documentation backlogs
• Monitor and resolve outstanding patient balances and insurance-related account issues
• Support claims workflows including government payer claims processing
• Coordinate vendor payments and ensure payment tasks are completed accurately
• Track SOAP note completion and compliance, communicating documentation concerns
• Monitor appointment patterns including cancellations and no-shows
• Prepare operational reports on balances, claims status, and scheduling metrics with actionable insights
• Facilitate clear communication between providers, care teams, and administrative staff
• Proactively identify workflow improvements and recommend practical solutions

What We're Looking For

Required Experience and Skills:

• Minimum 1 year of Medical Virtual Assistant experience
• Prior experience supporting a US healthcare practice
• Background in insurance verification, EOBs, claims processing, or billing support
• Working knowledge of CPT and ICD-10 codes
• Strong English communication skills, written and verbal
• Professional executive presence in all communications
• Must be a Mac OS user
• Exceptional attention to detail and follow-through
• Proven ability to work independently with high accountability
• Demonstrated leadership or ownership mindset in previous roles

Essential Soft Skills:

• Proactive problem-solver who anticipates needs
• Detail-oriented with billing, documentation, and reporting
• Strong critical thinking and analytical abilities
• Emotionally intelligent and patient under pressure
• Confident, organized, and professional communicator
• Takes personal responsibility for assigned work
• Self-motivated and resourceful when learning new systems
• Trustworthy with sensitive information

Preferred Experience:

• Chiropractic or specialty clinic support experience
• Government payer claims experience
• EOB or billing backlog clearance experience
• Operational or billing report preparation
• Training or mentoring team members
• Close collaboration with clinic owners or executive leadership

Schedule: Monday to Friday, 6 hours per day (30 hours/week), remote from India. Mac OS device required.

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your qualifications and conduct an initial screening. If your background aligns with our client's needs, we will submit your profile for consideration. Please do not contact the client organization directly—all communication and coordination will flow through our team to ensure a professional and organized process.

Pay

Pay via Get A Job.ai: $6 USD per hour.

Equal Opportunity: Get A Job.ai is committed to inclusive recruiting practices. We welcome applications from qualified candidates of all backgrounds and work to ensure fair consideration throughout the hiring process.