Senior Data Analyst – CRM (m/f/d)

About This Opportunity

We are representing a confidential mobility technology company seeking a Senior Data Analyst to join their global CRM team. This is a critical role supporting customer communication strategy across 45+ international markets, driving growth through data-driven insights and optimization.

You will own CRM analytics and reporting, building scalable solutions that provide visibility into performance, customer behavior, and commercial impact. This position offers the opportunity to work with cutting-edge marketing technology and influence customer engagement strategies at a global scale.

Responsibilities

• Own CRM analytics and reporting across 45+ markets, delivering clear visibility into performance, customer behavior, and commercial impact
• Build and maintain Power BI dashboards providing real-time tracking of CRM performance, targets, and business trends
• Deliver actionable insights on campaign performance, drivers of customer behavior, value-generating segments, and cross-market differences
• Develop scalable, automated reporting solutions alongside deep-dive analyses and ad hoc business investigations
• Monitor and optimize key CRM KPIs including engagement, conversion, retention, reactivation, communication effectiveness, and customer lifecycle performance
• Partner with CRM, data, and product teams to improve segmentation, personalization, experimentation, tracking quality, and data reliability
• Evaluate A/B tests and proactively identify trends, anomalies, risks, and opportunities, presenting clear recommendations to senior stakeholders

What We're Looking For

• 5+ years of experience in data analytics or BI, ideally within CRM, marketing, or e-commerce environments
• Proven track record of building dashboards and automated reporting solutions for non-technical stakeholders
• Strong SQL expertise including CTEs, window functions, and multi-table joins in a modern cloud data warehouse, preferably Snowflake
• Advanced Power BI skills including data modeling, DAX, and best-practice dashboard design and visualization
• Solid understanding of marketing and CRM KPIs such as conversion, engagement, attribution, and customer lifetime value
• Experience working cross-functionally with product, engineering, and marketing/CRM teams
• Familiarity with marketing automation tools such as Braze is a plus
• Strong data storytelling abilities and statistical literacy including significance testing
• Structured, detail-oriented, and autonomous working style
• Proficiency in English

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.

How We Work With You

When you apply through Get A Job.ai, our talent team will review your qualifications and conduct an initial screening. If there's a strong match, we will submit your profile to our client for consideration. Please do not contact the client directly—all communication should go through our recruiting team to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process and are competitive for the Berlin market and this seniority level.

Equal Employment Opportunity: Get A Job.ai is committed to creating a diverse and inclusive recruiting process. We welcome applicants of all backgrounds and experiences.