Principal Site Reliability Engineer (m/f/x)

Responsibilities

Our talent team is representing a confidential SaaS organization seeking a Principal Site Reliability Engineer to champion resiliency across their platform. In this role, you will own the discipline of resiliency end-to-end, ensuring our client's mission-critical commerce infrastructure remains stable during high-stakes operational moments.

You will:

• Standardize Incident Management: Build and champion intuitive, end-to-end processes for incident detection, response, communication, and postmortems across the organization.
• Enhance System Visibility: Develop clear, real-time metrics, dashboards, and signals to track system health and incident trends.
• Drive Data-Backed Improvements: Use operational data to identify process gaps and partner with product engineering teams to address them.
• Own Peak-Event Readiness: Scale and lead the organization-wide readiness program for massive traffic spikes during critical sales periods.
• Lead Cross-Team Initiatives: Identify resilience gaps, collaborate with infrastructure and product teams on solutions, and turn ideas into concrete technical outcomes.
• Cross-Functional Collaboration: Partner closely with engineering leadership, Staff Engineers, and domain-specific Principal Engineers across Cloud, Security, API, Architecture, and Performance disciplines.
• Foster Knowledge Sharing: Drive organizational communication, documentation, and training around resiliency and operational excellence.

This is a hybrid position requiring three days per week in the Berlin office.

What We're Looking For

We seek a creative problem-solver who confidently dives into complex challenges and has a talent for making them simple for others. Your curiosity drives you to constantly grow and contribute to an environment of trust and teamwork.

Required qualifications:

• Experience: 7+ years driving incident management and operational excellence; 5+ years leading organization-wide resiliency and reliability initiatives.
• Peak Load Execution: Proven track record of managing and scaling systems for high-stakes, multi-team operational events such as major sales events or product launches.
• Data Literacy: Strong ability to analyze metrics to diagnose technical issues and measure process improvements.
• Leadership & Influence: Ability to evaluate both technical bugs and the organizational and human dynamics behind them.
• Project Management: Demonstrated success managing large-scale initiatives that span multiple engineering teams in an Agile environment.
• Communication: Fluent English with exceptional written and verbal communication skills; experience running technical training or onboarding is a plus.
• Soft Skills: High self-awareness, a strong customer focus, and a passion for mentoring others and learning new technologies.

How We Work With You

When you apply through Get A Job.ai, a member of our recruiting team will screen your application and qualifications. If there's a strong match, we'll submit your profile to our client for consideration. Please do not contact the client directly—we manage all communication and coordination throughout the interview process to ensure the best experience for everyone involved.

Pay

Compensation details will be discussed during the screening process based on experience and qualifications.

Equal Employment Opportunity: Get A Job.ai is committed to fair and inclusive hiring practices. We welcome applicants of all backgrounds and work to ensure every candidate has an equal opportunity to succeed in our process.