(Senior) Payroll & HR Operations Manager (m/w/d)

About This Opportunity

We are representing a fast-growing e-commerce organization in Hamburg that has scaled to over one million customers in just four years. Our client operates with a team of 150+ across multiple locations and is entering an exciting growth phase. To support this expansion, our talent team is seeking a Senior Payroll & HR Operations Manager to professionalize HR processes, drive operational excellence, and oversee preparatory payroll administration.

This is a strategic operational role working closely with HR leadership, payroll specialists, external advisors, and department heads to ensure the HR function is efficient, scalable, and future-ready.

Responsibilities

• Own operational HR administration across the complete employee lifecycle from contract creation through exit
• Prepare employment contracts, amendments, supplementary agreements, certificates, work references, and maintain digital personnel files
• Manage onboarding and offboarding processes plus coordination of all administrative HR workflows
• Ensure excellent master data quality and serve as system owner for Personio as the central HR platform
• Build, optimize, and standardize HR processes, policies, and documentation
• Analyze existing workflows, identify weaknesses, and implement sustainable improvements
• Independently execute data cleanup projects, quality initiatives, and organizational improvements within HR
• Create meaningful reports, HR metrics, and KPI dashboards to support management decisions
• Contribute to HR projects, digitalization initiatives, and implementation of new processes, automation, and AI-supported solutions
• Support audits, data protection compliance, and employment law documentation requirements
• Administer vacation, working hours, sick leave, electronic sick note processes, special leave, and conduct operational integration management
• Support preparatory payroll processing and serve as backup for the payroll function during absences
• Collaborate closely with health insurance providers, authorities, tax advisors, and internal stakeholders

What We're Looking For

• Successfully completed commercial training, HR qualification, or degree in Human Resources, Business Administration, or comparable qualification
• Several years of professional experience in HR Operations, Personnel Administration, or HR Management
• Strong knowledge of operational personnel management and proven experience across the entire employee lifecycle
• Solid understanding of preparatory payroll processing plus wage tax and social insurance law
• Experience with Personio or comparable HR systems
• Strong process and organizational competence with genuine enjoyment in sustainably improving structures
• Analytical mindset with high affinity for numbers and data
• Independent, structured, and solution-oriented working style
• High quality standards, pronounced hands-on mentality, and eye for detail
• Excellent German language skills (written and spoken)
• Proactive attitude—you don't wait for someone to tell you what needs improvement; you identify inefficiencies, critically question existing processes, and develop sustainable solutions
• Ability to create order, bring structure to complex topics, and ensure HR processes function reliably as the organization continues growing
• Understanding of the importance of error-free payroll with sufficient expertise to competently support and represent the payroll area at any time

How We Work With You

When you apply through Get A Job.ai, our recruiting team will review your profile and conduct an initial screening conversation. If there's a strong match, we will submit your candidacy to our client for consideration. Please do not contact the employer directly—all communication flows through our team to ensure a professional and coordinated process.

Pay

Compensation details will be discussed during the screening process based on your experience level and qualifications.

Equal Opportunity: Get A Job.ai is committed to inclusive hiring practices. We welcome applications from candidates of all backgrounds and work to ensure fair treatment throughout the recruitment process.