Technical Account Manager

About This Opportunity

We are representing a confidential communications technology organization seeking a Technical Account Manager to join their team in Spain. This is a strategic role for someone who thrives at the intersection of deep technical expertise and enterprise relationship management.

As the trusted advisor for a portfolio of enterprise accounts, you'll drive platform adoption, long-term value, and revenue growth. This position requires fluency in APIs, comfort in developer-facing conversations, and ideally hands-on experience from the communications platform industry. You'll operate seamlessly between technical complexity and business outcomes, serving stakeholders from development teams to C-suite executives.

Responsibilities

• Serve as primary point of contact for strategic enterprise accounts, building relationships across all organizational levels from developers and product teams to executives
• Act as a credible technical voice reviewing integration architectures, troubleshooting API implementations, and advising on best practices across messaging, voice, video, and authentication solutions
• Lead Quarterly Business Reviews (QBRs), proactively identify account health risks, and partner cross-functionally with technical experts, product, and engineering teams to resolve complex challenges
• Own revenue and margin growth for your book of business, forecasting accurately and executing retention and expansion strategies
• Develop outcome-driven success plans aligned to each customer's business objectives, driving measurable platform adoption and ROI
• Identify upsell and cross-sell opportunities by connecting customer use cases to new or underutilized capabilities, leveraging usage data, health scores, and engagement metrics
• Collaborate within a pod model for complex solutioning and escalations while retaining full ownership of commercial outcomes

What We're Looking For

Required qualifications:

• Fluent English and German or French (both languages required)
• 5+ years of experience in Technical Account Management, Customer Success, or similar strategic customer-facing role with strong technical background in APIs or developer-facing products
• Deep, hands-on knowledge of communications platforms or API platforms: messaging (SMS, WhatsApp Business Platform, RCS), Voice/VoIP, Video, and Authentication solutions
• Solid understanding of REST APIs, webhooks, SDKs, and software integration patterns; comfortable reading API documentation and engaging in technical troubleshooting
• Demonstrated track record managing and growing complex enterprise accounts with significant ARR responsibility
• Exceptional communication skills able to hold technical conversations with developers and translate concepts clearly for business and executive audiences
• Data-driven mindset, proficient using customer health scores, usage analytics, and engagement metrics to identify risk and growth opportunities (experience with Salesforce, Gainsight, or equivalent platforms)
• Proven ability to navigate complex, multi-stakeholder environments and drive alignment across competing priorities

Preferred experience:

• Direct experience at a communications platform provider - this is a strong differentiator
• Familiarity with conversational AI, chatbot platforms, or omnichannel engagement strategies
• Knowledge of VoIP, SIP, or WebRTC protocols
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

How We Work With You

When you apply through Get A Job.ai, our talent team will review your background and conduct an initial screening. If there's a strong match, we'll submit your profile to our client for consideration. Please do not attempt to contact the client directly, as all communication and coordination will be managed through our recruiting team to ensure the best experience for everyone involved.

Benefits

Our client offers competitive compensation and meaningful career growth opportunities, along with benefits including Private Medical Insurance (Adeslas), Group Pension Plan (Generali), Life Insurance and Group Personal Accident coverage (VidaCaixa), employee assistance programs, and Discretionary Time Off (DTO).

Equal Opportunity: Get A Job.ai is committed to creating an inclusive recruitment process. We welcome candidates from all backgrounds and experiences. If you're passionate about this role, we encourage you to apply even if you don't meet every listed qualification.